How To Fix FKKINV585 - OMS did not recieve a PDF file

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKINV - Invoicing in Contract Accounts Receivable and Payable

• Message number: 585

• Message text: OMS did not recieve a PDF file

What causes this issue?

During the presentation of a print document by means of layout
formatting by an output management system (OMS), the PDF file that is
created by calling the RFC-capable (inbound) function module
FKK_PREV_OMS_IMPORT_PDF is sent back to the FI-CA system. The initiating
process receives the PDF file there.
The file was not received. No entry for process key &V1& was found for
the PDF file in the temporary storage table.

System Response

Processing cannot be continued.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Check for the reason that the OMS did not receive the PDF file.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKINV585 - OMS did not recieve a PDF file ?

  The SAP error message FKKINV585 indicates that the Output Management System (OMS) did not receive a PDF file that it was expecting. This error typically occurs in the context of invoice processing or document output in SAP Convergent Charging or SAP Convergent Invoicing.
  Causes:
  
  Output Configuration Issues: The output type may not be correctly configured in the system.
  Missing PDF Generation: The system may have failed to generate the PDF file due to an error in the underlying program or report.
  Communication Problems: There may be issues with the communication between the SAP system and the output device or service responsible for generating the PDF.
  Authorization Issues: The user or process may not have the necessary authorizations to generate or send the PDF.
  System Errors: There could be temporary system errors or performance issues affecting the generation of the PDF.
  
  Solutions:
  
  
  Check Output Configuration:
  
  Verify the output type settings in transaction NACE (for output types) or SPAD (for spool administration).
  Ensure that the output type is correctly assigned to the relevant application and that the PDF format is specified.
  
  
  
  Review Logs:
  
  Check the application logs for any errors related to PDF generation. You can use transaction SLG1 to view logs.
  Look for any specific error messages that might indicate why the PDF was not generated.
  
  
  
  Test PDF Generation:
  
  Manually trigger the PDF generation for the document in question to see if it works outside of the automated process.
  Use the relevant transaction (e.g., FBL1N, FB03, etc.) to check if the document can be displayed and printed correctly.
  
  
  
  Check Authorizations:
  
  Ensure that the user or process has the necessary authorizations to generate and send output documents.
  
  
  
  System Performance:
  
  Monitor system performance and check for any background jobs that may be affecting the output processing.
  If the system is under heavy load, consider scheduling the output processing during off-peak hours.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as NACE (Output Types), SPAD (Spool Administration), and SLG1 (Application Log).
  Documentation: Review SAP documentation related to output management and invoice processing for additional insights.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.