How To Fix FKKEXC273 - Payment &3 of cash desk &1/&2 was posted manually with document no. &4

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 273

• Message text: Payment &3 of cash desk &1/&2 was posted manually with document no. &4

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKEXC273 - Payment &3 of cash desk &1/&2 was posted manually with document no. &4 ?

  The SAP error message FKKEXC273 indicates that a payment was manually posted to a cash desk, and this action is causing a conflict or issue within the system. This error typically arises in the context of the SAP Contract Accounts Receivable and Payable (FI-CA) module, which is used for managing customer accounts and payments.
  Cause:
  The error message FKKEXC273 is triggered when:
  
  A payment is manually posted to a cash desk (identified by &1 and &2) that has already been processed or is in a state that does not allow for further manual postings.
  The system detects that the payment (identified by &3) has already been recorded with a specific document number (&4), leading to a conflict in the accounting entries.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Document Status: Verify the status of the payment document. Ensure that it is not in a locked state or already processed in a way that prevents further manual postings.
  
  
  Review Cash Desk Configuration: Ensure that the cash desk settings allow for the type of transactions you are trying to perform. There may be restrictions based on the configuration.
  
  
  Reconcile Payments: If the payment has been posted manually, check if it needs to be reversed or adjusted. You may need to reverse the manual posting if it conflicts with existing entries.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error. The documentation may provide insights into the configuration settings that could be causing the issue.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. They can provide more detailed troubleshooting based on your specific system configuration.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP FI-CA, such as FPL9 (Display Payment) or FPL1 (Post Payment), which may help in managing payments and cash desk operations.
  User Authorizations: Ensure that the user attempting to post payments has the necessary authorizations to perform manual postings in the cash desk.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.