How To Fix FKKCOLL005 - External case number &1 is used by different collection agencies

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLL - Submission to Ext.Collection Agency/Legal Dunning Procedure

• Message number: 005

• Message text: External case number &1 is used by different collection agencies

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLL005 - External case number &1 is used by different collection agencies ?

  The SAP error message FKKCOLL005 indicates that the external case number you are trying to use is already associated with different collection agencies. This typically occurs in the context of accounts receivable and collections management within SAP, where external case numbers are used to track collection efforts across different agencies.
  Cause:
  
  Duplicate External Case Number: The external case number you are trying to use has already been assigned to another collection agency in the system.
  Data Entry Error: There may have been a mistake in entering the external case number, leading to a conflict.
  System Configuration: The system may be configured to prevent the same external case number from being used by multiple agencies to avoid confusion and ensure proper tracking.
  
  Solution:
  
  Verify External Case Number: Check the external case number you are trying to use. Ensure that it is correct and not already in use by another collection agency.
  Check Existing Assignments: Use transaction codes like FKKCOLL or FKKOP to review the existing assignments of external case numbers to collection agencies. This will help you identify if the case number is indeed in use.
  Use a Different Case Number: If the external case number is already in use, consider using a different, unique case number for your current collection agency.
  Consult with IT or SAP Support: If you believe this is an error or if you need to reassign the external case number, consult with your IT department or SAP support team for assistance. They may need to adjust the configuration or provide further insights into the issue.
  Documentation and Training: Ensure that users are trained on the proper use of external case numbers and the importance of avoiding duplicates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FKKCOLL (Collection Management) and FKKOP (Display Open Items) to manage collections effectively.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its system, and there may be specific notes addressing this error.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to access and modify collection agency assignments.
  
  By following these steps, you should be able to resolve the FKKCOLL005 error and continue with your collection processes in SAP.