FKKBIX874 - Resetting of counters in SAP Convergent Charging failed

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKBIX - Conv.Inv.: Billing (Invoice Preprocessing)

• Message number: 874

• Message text: Resetting of counters in SAP Convergent Charging failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKBIX874 - Resetting of counters in SAP Convergent Charging failed ?

  The SAP error message FKKBIX874, which indicates that the resetting of counters in SAP Convergent Charging has failed, can arise from various underlying issues. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Configuration Issues: Incorrect configuration settings in the SAP Convergent Charging system can lead to failures in resetting counters.
  Database Issues: Problems with the database, such as connectivity issues, locks, or corruption, can prevent the system from executing the reset operation.
  Insufficient Permissions: The user or process attempting to reset the counters may not have the necessary permissions to perform this action.
  System Performance: High load on the system or performance bottlenecks can lead to timeouts or failures in executing the reset.
  Software Bugs: There may be bugs in the version of SAP Convergent Charging being used that affect the counter reset functionality.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in SAP Convergent Charging to ensure they are set up correctly. Pay special attention to any parameters related to counter management.
  Database Health Check: Perform a health check on the database. Ensure that it is running optimally, and check for any locks or issues that might be affecting performance.
  User Permissions: Verify that the user or service account executing the reset has the appropriate permissions to perform this action.
  Monitor System Performance: Use monitoring tools to check the performance of the SAP Convergent Charging system. Look for any bottlenecks or resource constraints that could be causing the issue.
  Review Logs: Check the application logs for any additional error messages or stack traces that could provide more context on why the reset failed.
  Patch or Upgrade: If the issue is related to a known bug, check for any available patches or consider upgrading to a newer version of SAP Convergent Charging that may have resolved the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide guidance on troubleshooting.
  Documentation: Refer to the official SAP Convergent Charging documentation for detailed information on counter management and configuration.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Ticket: If the issue persists after trying the above solutions, consider opening a support ticket with SAP for further assistance.
  
  By systematically addressing these areas, you should be able to identify the root cause of the FKKBIX874 error and implement an appropriate solution.