How To Fix FKKBIX872 - Determining snapshots in SAP Convergent Charging failed

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKBIX - Conv.Inv.: Billing (Invoice Preprocessing)

• Message number: 872

• Message text: Determining snapshots in SAP Convergent Charging failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKBIX872 - Determining snapshots in SAP Convergent Charging failed ?

  The SAP error message FKKBIX872, which indicates that "Determining snapshots in SAP Convergent Charging failed," typically arises in the context of SAP Convergent Charging (SAP CC) when there is an issue with the snapshot data that is required for processing charging scenarios.
  Causes:
  
  Configuration Issues: Incorrect configuration settings in the SAP Convergent Charging system can lead to failures in determining snapshots.
  Data Integrity Problems: Missing or corrupted data in the database that is supposed to be used for snapshots can cause this error.
  Performance Issues: If the system is under heavy load or if there are performance bottlenecks, it may fail to retrieve the necessary snapshot data in a timely manner.
  Version Compatibility: Incompatibility between different versions of SAP components or between SAP CC and other integrated systems can lead to this error.
  Authorization Issues: Insufficient permissions for the user or process trying to access the snapshot data can also result in this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in SAP Convergent Charging to ensure they are set up correctly. Pay special attention to the snapshot settings.
  Data Validation: Perform a data integrity check to ensure that all necessary data for snapshots is present and not corrupted. This may involve checking the database for missing entries or inconsistencies.
  Monitor System Performance: Use monitoring tools to check the performance of the SAP CC system. If the system is under heavy load, consider optimizing performance or scaling resources.
  Update Components: Ensure that all SAP components are up to date and compatible with each other. Check for any patches or updates that may address known issues.
  Review Authorizations: Verify that the user or process has the necessary authorizations to access the snapshot data. Adjust roles and permissions as needed.
  Consult Logs: Check the application logs for more detailed error messages or stack traces that can provide additional context about the failure.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP Convergent Charging documentation for guidance on configuration and troubleshooting.
  Community Forums: Engage with the SAP Community or other forums where SAP professionals discuss similar issues. You may find others who have encountered and resolved the same error.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP Support for further assistance.