How To Fix FKKB_DM060 - Use the "Manage Dispute Cases" app to create and change

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKB_DM - Integration of FSCM Dispute Management with FI-CA

• Message number: 060

• Message text: Use the "Manage Dispute Cases" app to create and change

What causes this issue?

You can no longer call the functions for creating and changing
clarification cases in Dispute Management from the document display or
from the account balance.
Use the <LS>Process Clarification Cases</> app instead.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Start the <LS>Process Clarification Cases</> app in the Fiori Launchpad.
There, you can create, change, and display clarification cases.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKB_DM060 - Use the "Manage Dispute Cases" app to create and change ?

  The SAP error message FKKB_DM060 indicates that the user is attempting to create or change a dispute case in a manner that is not supported through the current transaction or interface they are using. This message suggests that the user should utilize the "Manage Dispute Cases" app instead.
  Cause:
  The error occurs because:
  
  The user is trying to create or modify a dispute case using a method or transaction that is not designed for that purpose.
  The system is configured to handle dispute cases through the "Manage Dispute Cases" application, which is part of the SAP Fiori user experience.
  
  Solution:
  To resolve this error, follow these steps:
  
  Access the Correct Application: Navigate to the "Manage Dispute Cases" app in your SAP Fiori Launchpad. This app is specifically designed for creating and managing dispute cases.
  Create or Change Dispute Cases: Use the functionalities provided in the app to create new dispute cases or modify existing ones. The app will guide you through the necessary steps and fields required for managing dispute cases.
  Check User Permissions: Ensure that you have the necessary permissions to access the "Manage Dispute Cases" app. If you do not have access, contact your system administrator to grant you the appropriate roles.
  Consult Documentation: If you are unfamiliar with the app, refer to the SAP documentation or user guides for detailed instructions on how to use the "Manage Dispute Cases" app effectively.
  
  Related Information:
  
  SAP Fiori: The "Manage Dispute Cases" app is part of the SAP Fiori suite, which provides a modern user interface for SAP applications. Familiarizing yourself with Fiori can enhance your overall experience.
  Dispute Management: Understanding the broader context of dispute management within SAP can help you appreciate the importance of using the correct tools and processes.
  Training Resources: Consider seeking training or tutorials on SAP Fiori and dispute management to improve your proficiency in using these applications.
  
  By following these steps and utilizing the correct application, you should be able to resolve the FKKB_DM060 error and manage dispute cases effectively.