How To Fix FKKB_DM058 - Missing case type in the creation of the clarification case.

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKB_DM - Integration of FSCM Dispute Management with FI-CA

• Message number: 058

• Message text: Missing case type in the creation of the clarification case.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKB_DM058 - Missing case type in the creation of the clarification case. ?

  The SAP error message FKKB_DM058, which indicates "Missing case type in the creation of the clarification case," typically arises in the context of SAP Collections and Disbursements (FS-CD) or similar modules where case management is involved. This error suggests that the system is unable to find a valid case type for the clarification case you are trying to create.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the case type required for creating a clarification case has not been defined in the system.
  Incorrect Settings: There may be incorrect settings in the configuration that link the case type to the relevant processes.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or create the specified case type.
  Data Inconsistencies: There may be inconsistencies in the data or master records that prevent the system from recognizing the case type.
  
  Solution:
  
  
  Check Case Type Configuration:
  
  Go to the configuration settings in SAP (transaction code SPRO).
  Navigate to the relevant section for case management (e.g., "Financial Services" -> "Collections and Disbursements" -> "Case Management").
  Ensure that the case type for clarification cases is defined and properly configured.
  
  
  
  Define Missing Case Type:
  
  If the case type is indeed missing, you will need to create it. This involves specifying the necessary attributes and settings for the case type.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to create clarification cases.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to ensure that all related master data and configuration settings are correct and consistent.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on case types and their configurations.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), and possibly others like SE11 (Data Dictionary) or SE80 (Object Navigator) for deeper analysis.
  SAP Notes: Check for any SAP Notes related to FKKB_DM058 for additional insights or patches that may address the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the issue related to the FKKB_DM058 error message in SAP.