How To Fix FKKB_DM038 - Clarification case &1 cannot be changed (external processing)

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKB_DM - Integration of FSCM Dispute Management with FI-CA

• Message number: 038

• Message text: Clarification case &1 cannot be changed (external processing)

What causes this issue?

Clarification case &V1& is being processed externally. Therefore, it is
not possible to change the attributes of the clarification case or the
list of documents to be clarified.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKB_DM038 - Clarification case &1 cannot be changed (external processing) ?

  The SAP error message FKKB_DM038 indicates that a clarification case (in the context of SAP Collections and Disbursements) cannot be changed because it is currently being processed externally. This typically means that the case is locked or in a state where modifications are not allowed due to ongoing external processing activities.
  Cause:
  
  External Processing: The clarification case is being processed by an external system or is in a state that prevents changes (e.g., it may be under review, awaiting approval, or being processed by a third-party service).
  Locking Mechanism: The system may have a locking mechanism in place to prevent changes while the case is being processed to ensure data integrity.
  Status of the Case: The status of the clarification case may not allow for changes. For example, if it is marked as "in process" or "completed," modifications may be restricted.
  
  Solution:
  
  Check External Processing: Verify if the clarification case is indeed being processed externally. If so, you may need to wait until the external processing is complete before making any changes.
  Review Case Status: Check the status of the clarification case in the SAP system. If it is in a status that does not allow changes, you may need to change the status or wait until it is eligible for modification.
  Consult with External Parties: If the case is being handled by an external party, reach out to them to understand the current status and when it will be available for changes.
  System Lock: If you believe the case should not be locked, check with your SAP administrator or support team to see if there is a system-level lock that can be released.
  Error Documentation: Refer to SAP documentation or support notes related to this specific error message for additional guidance or updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to clarification cases, such as FQEVENT for managing events or FQZ1 for processing clarification cases.
  SAP Notes: Search for SAP Notes related to FKKB_DM038 for any patches or updates that may address this issue.
  User Permissions: Ensure that you have the necessary permissions to modify clarification cases, as restrictions may be in place based on user roles.
  
  If the issue persists after following these steps, it may be beneficial to escalate the matter to your SAP support team for further investigation.