How To Fix FKKB_DM038 - Clarification case &1 cannot be changed (external processing)

FKKB_DM038 - Overview

• Message type: E = Error

• Message class: FKKB_DM - Integration of FSCM Dispute Management with FI-CA

• Message number: 038

• Message text: Clarification case &1 cannot be changed (external processing)

What causes this issue?

Clarification case &V1& is being processed externally. Therefore, it is
not possible to change the attributes of the clarification case or the
list of documents to be clarified.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKB_DM038 - Clarification case &1 cannot be changed (external processing) ?

  The SAP error message FKKB_DM038 indicates that a clarification case (in the context of SAP Collections and Disbursements) cannot be changed because it is currently being processed externally. This typically means that the case is locked or in a state where modifications are not allowed due to ongoing external processing activities.
  
  Cause:
  
  External Processing: The clarification case is being processed by an external system or is in a state that prevents changes (e.g., it may be under review, awaiting approval, or being processed by a third-party service).
  Locking Mechanism: The system may have a locking mechanism in place to prevent changes while the case is being processed to ensure data integrity.
  Status of the Case: The status of the clarification case may not allow for changes. For example, if it is marked as "in process" or "completed," modifications may be restricted.
  
  
  Solution:
  
  Check External Processing: Verify if the clarification case is indeed being processed externally. If