How To Fix FKK_SCALE_OUT024 - No index servers have been defined.

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_SCALE_OUT - FI-CA: Partitioning

• Message number: 024

• Message text: No index servers have been defined.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_SCALE_OUT024 - No index servers have been defined. ?

  The SAP error message FKK_SCALE_OUT024: No index servers have been defined typically occurs in the context of SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) when the system is unable to find any defined index servers for processing. This can hinder the system's ability to perform certain operations, particularly those related to scaling out or distributing workloads.
  Cause:
  
  Configuration Issue: The most common cause of this error is that the index servers have not been properly configured in the system. This could be due to missing entries in the configuration settings or incorrect parameters.
  System Setup: If the system is newly set up or if there have been recent changes to the system landscape, the index servers may not have been defined or registered correctly.
  Network Issues: There could be network connectivity issues preventing the application from accessing the defined index servers.
  Authorization Issues: The user or process attempting to access the index servers may not have the necessary permissions.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings for the SAP CC or CI system.
  Ensure that the index servers are defined correctly. This typically involves checking the relevant configuration tables or settings in the SAP system.
  If necessary, add the index servers to the configuration.
  
  
  
  Review System Landscape:
  
  If the system has been recently updated or changed, verify that all components are correctly set up and that the index servers are operational.
  
  
  
  Network Connectivity:
  
  Check the network settings to ensure that there are no connectivity issues between the application server and the index servers.
  Use tools like ping or traceroute to diagnose any network issues.
  
  
  
  User Authorizations:
  
  Verify that the user or service account has the necessary authorizations to access the index servers.
  Check the roles and permissions assigned to the user in the SAP system.
  
  
  
  Restart Services:
  
  Sometimes, simply restarting the relevant services or the entire application server can resolve transient issues.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation or notes related to your specific version of SAP CC or CI for any additional troubleshooting steps or configuration guidelines.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Logs and Traces: Review application logs and traces for more detailed error messages that may provide additional context for the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem persists after following these steps, it may be necessary to contact SAP support for further assistance.