How To Fix FKK_SCALE_OUT001 - No index servers have been defined.

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_SCALE_OUT - FI-CA: Partitioning

• Message number: 001

• Message text: No index servers have been defined.

What causes this issue?

The definition of intervals taking the colocation group into account is
only possible if the index server was defined and this server was also
assigned to relevant colocation groups.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In Customizing, you define the index server (Technical Settings ->
Settings for Scale-Out -> Define Index Server) and assign this server to
colocation groups (Technical Settings -> Assign Colocation Groups to
Index Servers).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_SCALE_OUT001 - No index servers have been defined. ?

  The SAP error message FKK_SCALE_OUT001 indicates that no index servers have been defined in the system. This error typically occurs in the context of SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI), where the system relies on index servers for processing.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Configuration Issue: The index servers have not been properly configured in the system.
  Missing Entries: There are no entries in the relevant configuration tables that define the index servers.
  System Setup: The system may not have been set up to use index servers, or the necessary components are not installed.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP CC or CI configuration settings.
  Ensure that the index servers are defined in the system. This can typically be done in the configuration transaction (e.g., SPRO).
  
  
  
  Define Index Servers:
  
  If no index servers are defined, you will need to create entries for them. This usually involves specifying the server details, such as the server name, IP address, and any other relevant parameters.
  
  
  
  Review Documentation:
  
  Consult the SAP documentation for your specific version of SAP CC or CI to ensure that you are following the correct procedures for defining index servers.
  
  
  
  Check System Logs:
  
  Review the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Restart Services:
  
  After making changes to the configuration, restart the relevant services or the entire system to ensure that the changes take effect.
  
  
  
  Consult SAP Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP Support for further assistance. They may provide additional insights or patches if the issue is related to a known bug.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Documentation: Review the system documentation for any prerequisites or dependencies related to index server configuration.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to resolve the FKK_SCALE_OUT001 error and ensure that your SAP system is properly configured to use index servers.