FKK_RTP039 - 11: Payment order created, bank has not yet responded

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_RTP -

• Message number: 039

• Message text: 11: Payment order created, bank has not yet responded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_RTP039 - 11: Payment order created, bank has not yet responded ?

  The SAP error message FKK_RTP039 with the description "Payment order created, bank has not yet responded" typically occurs in the context of the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules when dealing with payment processing through external banks.
  Cause:
  This error message indicates that a payment order has been successfully created in the SAP system, but the bank has not yet provided a response regarding the status of that payment order. This can happen for several reasons:
  
  Bank Processing Time: The bank may take time to process the payment order, and the response has not yet been received by the SAP system.
  Network Issues: There may be network connectivity issues between the SAP system and the bank, preventing the response from being received.
  Configuration Issues: There may be misconfigurations in the payment processing settings or communication settings with the bank.
  Batch Processing: If the payment orders are processed in batches, the response may not be available until the batch is fully processed.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  Wait for Bank Response: If the payment order was just created, it may be a matter of waiting for the bank to respond. Monitor the status of the payment order after some time.
  Check Bank Communication: Verify that the communication channel between SAP and the bank is functioning correctly. This may involve checking network connections, firewalls, and any middleware used for communication.
  Review Payment Order Status: Use transaction codes like FBL1N or FBL5N to check the status of the payment order and see if there are any updates.
  Configuration Review: Check the configuration settings in SAP related to payment processing. Ensure that the bank details, payment methods, and communication settings are correctly configured.
  Logs and Traces: Review any logs or traces related to the payment processing to identify any errors or warnings that may provide more context on the issue.
  Contact Bank: If the issue persists, consider contacting the bank to inquire about the status of the payment order and whether there are any issues on their end.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for the FI-CA module or the specific payment processing functionality you are using.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the FKK_RTP039 error message.