How To Fix FKK_RTP011 - Payment method could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_RTP -

• Message number: 011

• Message text: Payment method could not be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_RTP011 - Payment method could not be determined ?

  The SAP error message FKK_RTP011 ("Payment method could not be determined") typically occurs in the context of the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules. This error indicates that the system is unable to determine a valid payment method for processing a payment or transaction.
  Causes:
  
  Missing Configuration: The payment method may not be configured correctly in the system. This could include missing entries in the payment method configuration tables.
  Invalid Payment Method: The payment method specified in the transaction may not be valid or may not be applicable for the specific customer or transaction type.
  Customer Master Data: The customer master data may not have a valid payment method assigned, or the payment method may not be active.
  Transaction Type: The transaction type being processed may not support the payment method being used.
  Payment Method Determination Rules: The rules for determining the payment method may not be set up correctly, leading to the inability to find a suitable payment method.
  
  Solutions:
  
  
  Check Payment Method Configuration:
  
  Go to the configuration settings for payment methods in the SAP system (Transaction code: OBPM1 for payment methods).
  Ensure that the payment method is defined and active for the relevant company code and transaction type.
  
  
  
  Review Customer Master Data:
  
  Check the customer master data (Transaction code: FD03 for display) to ensure that a valid payment method is assigned to the customer.
  Ensure that the payment method is active and applicable for the customer.
  
  
  
  Verify Transaction Type:
  
  Ensure that the transaction type being processed is compatible with the payment method being used.
  
  
  
  Check Payment Method Determination Rules:
  
  Review the payment method determination rules in the system (Transaction code: OBPM4 for payment method determination).
  Ensure that the rules are correctly set up to allow for the determination of the payment method based on the criteria defined.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error message or provide additional guidance on configuration.
  
  
  
  Testing:
  
  After making any changes, perform a test transaction to ensure that the payment method can now be determined correctly.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OBPM1, OBPM4, FD03, and others related to payment processing and configuration.
  Documentation: Refer to SAP documentation for detailed guidance on configuring payment methods and understanding the payment method determination process.
  Support: If the issue persists after checking the above areas, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.