FKK_PSP008 - No answer found for payment service provider document &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_PSP -

• Message number: 008

• Message text: No answer found for payment service provider document &1.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_PSP008 - No answer found for payment service provider document &1. ?

  The SAP error message FKK_PSP008 indicates that there is no answer found for a payment service provider (PSP) document. This error typically occurs in the context of SAP Convergent Charging or SAP Convergent Invoicing when dealing with payment processing.
  Causes:
  
  Missing Configuration: The payment service provider may not be properly configured in the system. This includes missing settings for the payment method or the PSP itself.
  Document Status: The document related to the payment may not be in a status that allows for processing or may have already been processed.
  Communication Issues: There may be issues with the communication between SAP and the payment service provider, such as network problems or incorrect endpoint configurations.
  Data Inconsistencies: There may be inconsistencies in the data being sent to the PSP, such as incorrect document numbers or missing required fields.
  Timeouts: The request to the PSP may have timed out, leading to no response being received.
  
  Solutions:
  
  Check Configuration: Verify that the payment service provider is correctly configured in the SAP system. This includes checking the payment method settings and ensuring that all required parameters are set.
  Review Document Status: Check the status of the payment document in question. Ensure that it is in a state that allows for processing and has not been previously settled or canceled.
  Test Communication: Test the communication with the payment service provider. This can be done by sending a test transaction to see if a response is received.
  Examine Logs: Look at the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Check Data: Ensure that all required data is being sent to the PSP and that it is formatted correctly. Validate the document number and other relevant fields.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings for the communication with the PSP.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Documentation: Review the SAP documentation for the payment service provider integration to ensure all steps have been followed correctly.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed logs and error messages.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.