How To Fix FKK_PAY031 - Document &1, item &2 was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_PAY - Payment Services

• Message number: 031

• Message text: Document &1, item &2 was not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_PAY031 - Document &1, item &2 was not found ?

  The SAP error message FKK_PAY031 indicates that a specific document and item could not be found in the system. This error typically occurs in the context of the Contract Accounts Receivable and Payable (FI-CA) module when trying to process payments or perform actions related to financial documents.
  Cause:
  
  Document Deletion: The document or item you are trying to access may have been deleted or archived.
  Incorrect Document Number: The document number or item number provided may be incorrect or mistyped.
  Data Inconsistency: There may be inconsistencies in the database, possibly due to incomplete transactions or errors during data entry.
  Authorization Issues: The user may not have the necessary authorizations to view or process the document.
  Document Status: The document may be in a status that does not allow it to be processed (e.g., blocked, closed).
  
  Solution:
  
  Verify Document and Item Numbers: Double-check the document number and item number for accuracy. Ensure that you are using the correct identifiers.
  Check Document Status: Use transaction codes like FBL5N or FBL1N to check the status of the document. Ensure that it is not deleted or archived.
  Review Authorizations: Ensure that the user has the necessary permissions to access the document. Check user roles and authorizations in the system.
  Consult with IT Support: If the document should exist and you cannot find it, consult with your IT support team or SAP Basis team to check for any data inconsistencies or issues in the database.
  Use Transaction Codes: Utilize relevant transaction codes to search for the document in different contexts (e.g., FQEVENT, FQ1D, etc.) to see if it exists under a different status or context.
  Check for Archiving: If the document has been archived, you may need to retrieve it from the archive or check the archiving settings.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the FI-CA module, such as FQEVENT (to view events), FQ1D (to display documents), and FBL5N (to display customer line items).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  Documentation: Review SAP documentation for the FI-CA module to understand the document flow and processing rules.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to SAP support for further investigation.