How To Fix FKK_ML_SRV139 - The confidence rating of &1 &2 was lowered from &3 to &4

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_ML_SRV - FI-CA Machine Learning (ML)

• Message number: 139

• Message text: The confidence rating of &1 &2 was lowered from &3 to &4

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_ML_SRV139 - The confidence rating of &1 &2 was lowered from &3 to &4 ?

  The SAP error message FKK_ML_SRV139 indicates that the confidence rating of a specific item (identified by &1 and &2) has been lowered from a previous value (&3) to a new value (&4). This message is typically related to the SAP Convergent Charging or SAP Convergent Invoicing modules, which deal with billing and invoicing processes.
  Cause:
  The lowering of the confidence rating usually occurs due to one of the following reasons:
  
  Data Quality Issues: There may be inconsistencies or inaccuracies in the data that affect the confidence level of the billing or invoicing process.
  Changes in Business Rules: Updates or changes in the business logic or rules that govern how confidence ratings are calculated can lead to a reassessment of the rating.
  System Configuration: Incorrect configuration settings in the SAP system can also lead to unexpected changes in confidence ratings.
  Transaction History: A review of past transactions may have revealed discrepancies that necessitate a change in the confidence rating.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  Review Data: Check the data associated with the item in question to ensure that it is accurate and complete. Look for any inconsistencies or missing information.
  Check Configuration: Review the configuration settings related to the confidence rating calculations. Ensure that they align with your business requirements and processes.
  Analyze Business Rules: If there have been recent changes to business rules or logic, assess their impact on the confidence rating and make necessary adjustments.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional insights and troubleshooting steps.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They can provide guidance based on the specific context of your system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in diagnosing the issue, such as those related to billing, invoicing, or data analysis.
  SAP Notes: Search for SAP Notes that may address this specific error message or provide updates and patches that could resolve underlying issues.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the confidence rating change and implement a suitable solution.