How To Fix FKK_EBS119 - No contract account could be found for the telephone number &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_EBS - Interface between FI-CA and External Billing System

• Message number: 119

• Message text: No contract account could be found for the telephone number &1

What causes this issue?

No contract account could be assigned to a telephone number that was
used to identify a contract contract. Possible reasons for this include:
The telephone number has been entered incorrectly
The corresponding contract account no longer exists
The corresponding master data is not maintained

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Determine the reason or contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_EBS119 - No contract account could be found for the telephone number &1 ?

  The SAP error message FKK_EBS119 indicates that the system could not find a contract account associated with the provided telephone number. This error typically occurs in the context of electronic bank statement processing or when trying to link a customer account with a specific telephone number.
  Cause:
  
  Missing Data: The telephone number provided does not match any existing contract accounts in the system.
  Incorrect Input: The telephone number may have been entered incorrectly, leading to a mismatch.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to missing or outdated information.
  Configuration Issues: The system may not be configured correctly to link telephone numbers with contract accounts.
  
  Solution:
  
  Verify Telephone Number: Check the telephone number for accuracy. Ensure that it is entered in the correct format and matches the number stored in the system.
  Check Contract Accounts: Look up the contract accounts in the system to see if they are correctly set up and associated with the telephone number.
  Data Maintenance: If the telephone number is not linked to any contract account, you may need to create or update the contract account to include the correct telephone number.
  Review Configuration: Ensure that the system configuration allows for the linking of telephone numbers to contract accounts. This may involve checking settings in the customer master data or related modules.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error in your version of SAP.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like BP (Business Partner) to check and maintain customer data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles: Ensure that the user has the necessary permissions to view and edit contract accounts and customer data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.