How To Fix FKK_EBPP_SERVICE036 - Internal error in exactly-once processing (message UUID &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_EBPP_SERVICE -

• Message number: 036

• Message text: Internal error in exactly-once processing (message UUID &1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_EBPP_SERVICE036 - Internal error in exactly-once processing (message UUID &1) ?

  The SAP error message FKK_EBPP_SERVICE036 indicates an internal error related to the exactly-once processing mechanism in the context of the SAP Convergent Charging or SAP Convergent Invoicing systems. This error typically arises when there is an issue with processing a message that is expected to be processed exactly once, which is crucial for maintaining data integrity and consistency in financial transactions.
  Cause:
  
  Message UUID Issues: The error message includes a UUID (Universally Unique Identifier) that is associated with a specific transaction or message. If there are issues with the UUID, such as duplication or corruption, it can lead to this error.
  Database Locking: If the system is trying to process a message that is already being processed or locked by another transaction, it can trigger this error.
  System Configuration: Misconfigurations in the system settings related to message processing or transaction handling can also lead to this error.
  Software Bugs: There may be bugs in the SAP software that affect the exactly-once processing feature.
  
  Solution:
  
  Check the UUID: Investigate the UUID mentioned in the error message. Ensure that it is unique and not being processed multiple times.
  Review Logs: Check the application logs and system logs for any additional error messages or warnings that could provide more context about the issue.
  Database Locks: Use transaction codes like SM12 to check for any locks on the database that might be causing the issue. If you find any locks related to the UUID, you may need to release them.
  System Configuration: Review the configuration settings related to the processing of messages in the SAP system. Ensure that they are set up correctly.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve known issues.
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with the error message details, including the UUID and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM21 (System Log), SLG1 (Application Log), and SM37 (Job Monitoring) to help diagnose the issue.
  Documentation: Review SAP documentation related to Convergent Charging or Invoicing for best practices on message processing.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.