How To Fix FKK_CRM087 - Work item &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CRM - Messages for FI-CA CRM Integration

• Message number: 087

• Message text: Work item &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CRM087 - Work item &1 does not exist ?

  The SAP error message FKK_CRM087: Work item &1 does not exist typically occurs in the context of SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) when the system is unable to find a specific work item that is referenced in a process. This can happen for various reasons, including data inconsistencies, incorrect references, or issues with the work item processing.
  Causes:
  
  Non-existent Work Item: The work item ID referenced in the error message does not exist in the database.
  Data Deletion: The work item may have been deleted or archived, making it unavailable for processing.
  Incorrect Configuration: There may be configuration issues in the system that lead to incorrect references to work items.
  Authorization Issues: The user may not have the necessary authorizations to access the work item.
  System Errors: There could be underlying system errors or inconsistencies in the database.
  
  Solutions:
  
  Verify Work Item ID: Check the work item ID mentioned in the error message to ensure it is correct and exists in the system.
  Check for Deletion/Archiving: Investigate if the work item has been deleted or archived. If it has been archived, you may need to restore it or handle the process differently.
  Review Configuration: Ensure that the configuration settings related to work item processing are correct and consistent.
  User Authorizations: Verify that the user encountering the error has the necessary authorizations to access the work item.
  Database Consistency Check: Perform a consistency check on the database to identify any inconsistencies that may be causing the issue.
  Consult Logs: Check the application logs (transaction SLG1) for more detailed error messages or warnings that could provide additional context.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like FBL1N, FBL3N, or FBL5N to check for related documents or items.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches.
  Documentation: Review the SAP documentation for the specific module you are working with (e.g., FI-CA, Convergent Charging) for additional troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.