How To Fix FKK_CRM086 - Error determining master data group

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CRM - Messages for FI-CA CRM Integration

• Message number: 086

• Message text: Error determining master data group

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CRM086 - Error determining master data group ?

  The SAP error message FKK_CRM086 typically occurs in the context of SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) when the system is unable to determine the master data group for a specific business partner or customer. This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Missing Master Data: The master data group for the business partner may not be defined or may be missing in the system.
  Incorrect Configuration: There may be configuration issues in the system related to the master data settings.
  Data Inconsistencies: There could be inconsistencies or errors in the data related to the business partner or customer.
  Authorization Issues: The user may not have the necessary authorizations to access the required master data.
  System Updates or Changes: Recent updates or changes in the system might have affected the master data configuration.
  
  Solutions:
  
  Check Master Data: Verify that the master data group for the relevant business partner is correctly defined in the system. You can do this by navigating to the business partner master data and checking the relevant fields.
  Review Configuration: Ensure that the configuration settings for master data groups are correctly set up in the system. This may involve checking the customizing settings in SPRO.
  Data Consistency Check: Run data consistency checks to identify any inconsistencies in the master data. This can often be done using transaction codes like SE16 or SE11 to view the relevant tables.
  Authorization Check: Ensure that the user has the necessary authorizations to access the master data. This can be checked in the user roles and authorizations.
  Consult Documentation: Review SAP notes and documentation related to the error message for any specific recommendations or patches that may address the issue.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), OX15 (Define Master Data Groups), and others that may help in troubleshooting.
  SAP Notes: Search for SAP Notes related to FKK_CRM086 in the SAP Support Portal for any known issues or fixes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the FKK_CRM086 error and implement a suitable solution.