How To Fix FKK_CRM079 - Error during creation of work items

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CRM - Messages for FI-CA CRM Integration

• Message number: 079

• Message text: Error during creation of work items

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CRM079 - Error during creation of work items ?

  The SAP error message FKK_CRM079 typically occurs during the creation of work items in the SAP Convergent Charging or Contract Accounts Receivable and Payable (FI-CA) module. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes of FKK_CRM079
  
  
  Missing Configuration: The error may occur if there are missing or incorrect configurations in the system related to work item processing.
  
  
  Authorization Issues: The user may not have the necessary authorizations to create work items.
  
  
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing mandatory fields or incorrect data formats.
  
  
  System Bugs: Occasionally, bugs in the SAP system or specific patches may lead to this error.
  
  
  Integration Issues: If the work items are being created as part of an integration with other systems (like CRM), issues in the integration setup can lead to this error.
  
  
  Solutions
  
  
  Check Configuration:
  
  Review the configuration settings for work item processing in the relevant SAP modules (FI-CA, CRM).
  Ensure that all necessary settings are correctly defined.
  
  
  
  Review Authorizations:
  
  Verify that the user has the appropriate authorizations to create work items.
  Use transaction code SU53 to check for authorization issues after the error occurs.
  
  
  
  Data Validation:
  
  Check the data being processed for completeness and correctness.
  Ensure that all mandatory fields are filled and that the data adheres to the expected formats.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  
  
  
  SAP Notes and Patches:
  
  Search for relevant SAP Notes that may address this specific error. Sometimes, applying a patch or update can resolve the issue.
  Use the SAP Support Portal to find notes related to FKK_CRM079.
  
  
  
  Debugging:
  
  If you have access to development tools, consider debugging the process to identify where the error occurs in the code.
  
  
  
  Consult SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SLG1: For viewing application logs.
  SU53: For checking authorization failures.
  SE80: For debugging and checking the program logic.
  
  
  
  Documentation: Review SAP documentation related to work item processing in FI-CA and CRM for best practices and configuration guidelines.
  
  
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  
  By following these steps, you should be able to identify the cause of the FKK_CRM079 error and implement a suitable solution.