How To Fix FKK_CRM036 - Only &1 of &2 payments found displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CRM - Messages for FI-CA CRM Integration

• Message number: 036

• Message text: Only &1 of &2 payments found displayed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CRM036 - Only &1 of &2 payments found displayed ?

  The SAP error message FKK_CRM036 ("Only &1 of &2 payments found") typically occurs in the context of contract accounts receivable and payable (FI-CA) when there is an issue with payment processing or reconciliation. This error indicates that the system expected to find a certain number of payments (denoted by &2), but only found a lesser number (denoted by &1). 
  Causes:
  
  Payment Processing Issues: There may be discrepancies in the payment data, such as missing or incorrectly posted payments.
  Data Inconsistencies: The payment data in the system may not match the expected data due to manual entries, data migration issues, or integration problems with other systems.
  Configuration Issues: Incorrect configuration in the FI-CA module or related settings may lead to this error.
  Timing Issues: Payments may not have been processed or updated in the system at the time of the query.
  
  Solutions:
  
  Check Payment Data: Verify the payment documents to ensure that all expected payments have been posted correctly. Look for any missing or incorrectly entered payment records.
  Reconcile Payments: Perform a reconciliation of the payments against the expected amounts. This may involve checking the payment history and ensuring that all transactions are accounted for.
  Review Configuration: Check the configuration settings in the FI-CA module to ensure that they are set up correctly. This may involve consulting with a functional consultant or SAP support.
  Run Reports: Use relevant SAP reports to analyze payment data and identify discrepancies. Reports such as the "Payment History" or "Open Items" report can be useful.
  Check for Batch Jobs: If payments are processed in batch jobs, ensure that these jobs have run successfully and that there are no errors in the job logs.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error message or provide guidance on similar issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL5N (Customer Line Item Display) or F-28 (Post Incoming Payments) to investigate payment records.
  Documentation: Review SAP documentation related to FI-CA and payment processing for additional insights and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.