How To Fix FKK_CRM031 - Payment reversed due to return

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CRM - Messages for FI-CA CRM Integration

• Message number: 031

• Message text: Payment reversed due to return

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CRM031 - Payment reversed due to return ?

  The SAP error message FKK_CRM031 ("Payment reversed due to return") typically occurs in the context of the Contract Accounts Receivable and Payable (FI-CA) module when a payment that was previously posted is being reversed due to a return or cancellation of a transaction. This can happen in various scenarios, such as when a customer returns goods or when a payment is disputed.
  Causes:
  
  Return of Goods: A customer has returned goods that were previously paid for, leading to the need to reverse the payment.
  Payment Dispute: A customer disputes a payment, which may require reversing the original payment.
  Incorrect Payment Posting: The payment was posted incorrectly, necessitating a reversal.
  Credit Memo: A credit memo has been issued that offsets the original payment.
  
  Solutions:
  
  Check the Transaction: Review the transaction that led to the payment reversal. Ensure that the return or dispute is valid and properly documented.
  Process the Return: If the error is due to a return of goods, ensure that the return process is completed in the system, including any necessary adjustments to inventory and accounts.
  Adjust Payment: If the payment was posted incorrectly, you may need to adjust the payment or create a new payment entry to correct the records.
  Create a Credit Memo: If applicable, create a credit memo to offset the original payment, ensuring that it is linked to the correct customer account and transaction.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling payment reversals and returns to ensure compliance with procedures.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP FI-CA, such as:
  
  FPL9: Display Payment History
  FBL5N: Customer Line Item Display
  F-28: Post Incoming Payments
  
  
  SAP Notes: Check for any SAP Notes related to this error message for specific patches or updates that may address known issues.
  User Roles: Ensure that you have the appropriate permissions to process returns and reversals in the system.
  Training: Consider training sessions or resources on SAP FI-CA to better understand payment processing and error handling.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.