How To Fix FKK_CM265 - The collection unit &1 is not assigned to the collections department.

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CM -

• Message number: 265

• Message text: The collection unit &1 is not assigned to the collections department.

What causes this issue?

You have not assigned a collection unit to a collections department.

System Response

The responsibility for the work item was not changed.

How to fix this error?

1 Create the groups required (also using several hierarchies) below the
department, of which every group requires a manager (group leader) and
assign the standard task ?FICA Collections Department? to the groups.
Execute these steps, if you use a worklist with processing type p
(personal processing by a receivables specialist).
2 -Below each work group, create a position and assign the standard task
?FI-CA Collection Specialist? to each one.
3 -Below each position, enter the system user of the collection
specialist who fills this position.
For more information about organizational management, see the SAP
NetWeaver library under SAP NetWeaver by Key Capability -> Application
Platform by Key Capability-> Business Services -> Organizational
Management (BC-BMT-OM).

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CM265 - The collection unit &1 is not assigned to the collections department. ?

  The SAP error message FKK_CM265 indicates that the collection unit specified in the transaction is not assigned to the collections department you are trying to use. This typically occurs in the context of SAP's Contract Accounts Receivable and Payable (FI-CA) module, which is used for managing customer accounts and collections.
  Cause:
  
  Missing Assignment: The collection unit you are trying to use has not been assigned to the specified collections department in the system.
  Configuration Issues: There may be a configuration issue where the collection unit is not properly set up in the system.
  Data Entry Error: The collection unit or collections department may have been incorrectly entered in the transaction.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Collection Unit Assignment:
  
  Go to the configuration settings in SAP.
  Navigate to the path: SPRO > Financial Accounting > Contract Accounts Receivable and Payable > Collections Management > Define Collection Units.
  Verify if the collection unit is assigned to the correct collections department.
  
  
  
  Assign Collection Unit to Collections Department:
  
  If the collection unit is not assigned, you will need to assign it to the appropriate collections department.
  This can usually be done in the same configuration area mentioned above.
  
  
  
  Verify Data Entry:
  
  Double-check the data you entered in the transaction to ensure that the collection unit and collections department are correct.
  Make sure there are no typos or incorrect codes.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration or the assignment process, refer to the SAP documentation or help files related to Collections Management.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and data entry, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FP03 (Display Collection Unit) or FP01 (Create Collection Unit) to manage collection units.
  SAP Notes: Check SAP Notes for any updates or patches that may address this issue.
  User Roles: Ensure that you have the necessary permissions to view and modify collection units and departments in the system.
  
  By following these steps, you should be able to resolve the FKK_CM265 error and ensure that your collection units are properly configured within the collections management framework in SAP.