How To Fix FKK_CM264 - No collection specialist is assigned to collections department &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CM -

• Message number: 264

• Message text: No collection specialist is assigned to collections department &1

What causes this issue?

You have not defined any collection specialists for the collections
department.

System Response

The responsibility for the work item was not changed.

How to fix this error?

Below the department, create the necessary work groups (also over
multiple hierarchies), each with a manager (group leader) and assign the
standard task <LS>FICA Collections Unit</> to them.
Below each work group, create a position and assign the standard task
<LS>FI-CA Collection Specialist</> to each one.
Below each position, enter the system user of the collection specialist
who fills this position.
For more information about organizational management, see the SAP
NetWeaver library under <LS>SAP NetWeaver by Key Capability ->
Application Platform by Key Capability-> Business Services ->
Organizational Management (BC-BMT-OM)</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CM264 - No collection specialist is assigned to collections department &1 ?

  The SAP error message FKK_CM264 indicates that there is no collection specialist assigned to the specified collections department in the system. This can occur in the context of contract accounts receivable and payable (FI-CA) when trying to perform actions related to collections.
  Cause:
  
  Missing Assignment: The primary cause of this error is that the collections department specified in the transaction does not have a collection specialist assigned to it.
  Configuration Issues: There may be issues in the configuration settings of the collections department in the SAP system.
  Data Inconsistency: There could be inconsistencies in the master data related to the collections department or the collection specialist.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Collection Specialist Assignment:
  
  Go to the configuration settings for the collections department in the SAP system.
  Navigate to the relevant path in the SAP menu: SPRO > Financial Accounting > Contract Accounts Receivable and Payable > Collections Management > Define Collections Departments.
  Ensure that a collection specialist is assigned to the collections department in question.
  
  
  
  Assign a Collection Specialist:
  
  If no collection specialist is assigned, you will need to assign one. This can typically be done by editing the settings for the collections department and selecting an appropriate collection specialist from the list of available users.
  
  
  
  Verify User Roles and Authorizations:
  
  Ensure that the user attempting to perform the action has the necessary roles and authorizations to access the collections department and its associated specialists.
  
  
  
  Check for Data Consistency:
  
  Review the master data for both the collections department and the collection specialist to ensure that there are no inconsistencies or missing information.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like FP03 (Display Contract Account) or FQZ0 (Collections Management) to navigate and check the relevant settings.
  Documentation: Refer to SAP Help documentation for more detailed guidance on configuring collections management and handling errors.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP FI-CA expert for further assistance.
  
  By following these steps, you should be able to resolve the error message FKK_CM264 and ensure that your collections management process functions smoothly.