How To Fix FKK_CM245 - Work item is already open

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CM -

• Message number: 245

• Message text: Work item is already open

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CM245 - Work item is already open ?

  The SAP error message FKK_CM245: Work item is already open typically occurs in the context of contract management or billing processes within the SAP system, particularly in the SAP Convergent Charging (SAP CC) or SAP Contract Accounts Receivable and Payable (SAP FI-CA) modules. This error indicates that a work item (such as a billing document, contract, or payment) is already being processed or is currently open in another session or by another user.
  Causes:
  
  Concurrent Access: Another user or session is currently processing the same work item, leading to a lock on that item.
  Session Timeout: A previous session may not have been closed properly, leaving the work item in an open state.
  System Configuration: Certain configurations or customizations in the SAP system may lead to unexpected locking behavior.
  Database Locking: The database may have a lock on the work item due to ongoing transactions.
  
  Solutions:
  
  Check for Open Sessions: Verify if another user or session is currently working on the same work item. If so, wait for that session to complete.
  Log Out and Log In: Sometimes, simply logging out of the SAP system and logging back in can resolve session-related issues.
  Use Transaction Codes: Use transaction codes like SM12 (to check for locks) and SM21 (to check system logs) to identify any locks or issues.
  Clear Locks: If you have the necessary authorizations, you can manually clear locks in SM12. However, be cautious with this approach as it may disrupt other users.
  Check for Background Jobs: Ensure that there are no background jobs that might be processing the work item.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or updates related to the FKK_CM245 error.
  Documentation: Review the SAP documentation for the specific module you are working with (e.g., SAP FI-CA or SAP CC) for more details on work item processing and locking mechanisms.
  User Authorizations: Ensure that you have the appropriate authorizations to access and modify the work item in question.
  
  By following these steps, you should be able to diagnose and resolve the FKK_CM245 error effectively.