How To Fix FKK_CM239 - Action not possible for dialer work items that are not released

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CM -

• Message number: 239

• Message text: Action not possible for dialer work items that are not released

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CM239 - Action not possible for dialer work items that are not released ?

  The SAP error message FKK_CM239 indicates that an action is not possible for dialer work items that have not been released. This error typically occurs in the context of the SAP Convergent Charging or SAP Collections Management modules, where dialer work items are used for managing customer interactions, particularly in collections or telemarketing scenarios.
  Cause:
  The error arises when you attempt to perform an action (such as processing, executing, or modifying) on a dialer work item that is still in a "not released" state. This means that the work item has not been approved or finalized for processing, and therefore, the system restricts any further actions on it.
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Check the Status of the Work Item: Verify the status of the dialer work item in question. You can do this by navigating to the relevant transaction or report in SAP that displays the work item details.
  
  
  Release the Work Item: If the work item is indeed in a "not released" state, you will need to release it. This typically involves:
  
  Accessing the work item in the appropriate transaction.
  Selecting the option to release or approve the work item.
  Confirming any necessary details or conditions required for the release.
  
  
  
  Review Configuration Settings: If you frequently encounter this error, it may be worth reviewing the configuration settings related to dialer work items. Ensure that the workflow for releasing work items is correctly set up and that all necessary approvals are in place.
  
  
  Consult Documentation: Refer to SAP documentation or help resources specific to the module you are working with (e.g., SAP Convergent Charging or SAP Collections Management) for detailed instructions on managing dialer work items.
  
  
  Contact Support: If you are unable to resolve the issue through the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that deal with dialer work items, such as FKK_DIALER or similar, depending on your SAP version.
  User Roles and Authorizations: Ensure that your user role has the necessary authorizations to release and manage dialer work items.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the FKK_CM239 error and successfully manage your dialer work items.