How To Fix FKK_CM031 - Error creating work item

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CM -

• Message number: 031

• Message text: Error creating work item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CM031 - Error creating work item ?

  The SAP error message FKK_CM031, which indicates "Error creating work item," typically occurs in the context of the Contract Accounts Receivable and Payable (FI-CA) module. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes of FKK_CM031
  
  
  Missing Configuration: The error may occur if there is a missing or incorrect configuration in the workflow settings or in the FI-CA module.
  
  
  Authorization Issues: The user may not have the necessary authorizations to create work items or to perform the action that triggered the error.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the workflow engine or database inconsistencies.
  
  
  Incorrect Data: If the data being processed is incorrect or incomplete, it may lead to the failure in creating a work item.
  
  
  System Performance: High system load or performance issues can also lead to timeouts or failures in creating work items.
  
  
  Solutions
  
  
  Check Configuration:
  
  Review the workflow configuration in the SAP system. Ensure that all necessary settings are correctly configured.
  Verify that the relevant workflow templates are active and correctly assigned.
  
  
  
  Review Authorizations:
  
  Check the user’s authorization profile to ensure they have the necessary permissions to create work items.
  Use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  Analyze Logs:
  
  Use transaction codes SLG1 (Application Log) and SWI1 (Workflow Log) to check for detailed error messages and logs that can provide more context about the failure.
  
  
  
  Data Validation:
  
  Ensure that the data being processed is complete and valid. Check for any missing mandatory fields or incorrect data formats.
  
  
  
  System Performance:
  
  Monitor system performance and check for any ongoing issues that might affect the workflow processing.
  If necessary, consult with your Basis team to analyze system performance and resolve any bottlenecks.
  
  
  
  Recreate the Scenario:
  
  If possible, try to recreate the scenario that led to the error to gather more information about the conditions under which it occurs.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL5N (Customer Line Item Display), FKKOP (Contract Account), and SWI1 (Workflow Log) for troubleshooting.
  Documentation: Review SAP documentation related to FI-CA and workflow management for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the FKK_CM031 error and implement a suitable solution.