How To Fix FKK_CM028 - Work item category &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CM -

• Message number: 028

• Message text: Work item category &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CM028 - Work item category &1 does not exist ?

  The SAP error message FKK_CM028 indicates that a work item category specified in the system does not exist. This error typically arises in the context of contract management or billing processes within the SAP system, particularly in the SAP Convergent Charging (SAP CC) or SAP Contract Accounts Receivable and Payable (SAP FI-CA) modules.
  Cause:
  
  Incorrect Configuration: The work item category may not have been defined in the system configuration.
  Typographical Error: There may be a typo in the work item category code being referenced.
  Missing Customization: If the system has been customized, the necessary work item categories may not have been created or activated.
  Transport Issues: If the system has recently undergone a transport of changes, the work item category may not have been included or properly transported.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for work item categories in the SAP system. This can typically be found under the path: SPRO -> Financial Accounting -> Contract Accounts Receivable and Payable -> Work Item Management -> Define Work Item Categories.
  Ensure that the work item category in question is defined and active.
  
  
  
  Verify Input:
  
  Double-check the input for the work item category to ensure there are no typographical errors.
  Ensure that the correct category is being referenced in the transaction or program.
  
  
  
  Create Missing Categories:
  
  If the work item category does not exist, you may need to create it. Follow the configuration steps to define a new work item category as per your business requirements.
  
  
  
  Check Transport Requests:
  
  If the issue arose after a transport, verify that the transport request included all necessary objects and configurations related to work item categories.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to work item categories for any additional guidance or updates.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO for configuration, SE11 for data dictionary, or SE80 for object navigator to investigate further.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide patches related to work item categories.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify work item categories.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.