How To Fix FKK_CC069 - Enter a prepaid account and/or a reference

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CC -

• Message number: 069

• Message text: Enter a prepaid account and/or a reference

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CC069 - Enter a prepaid account and/or a reference ?

  The SAP error message FKK_CC069 typically occurs in the context of contract accounts in the SAP Convergent Charging (SAP CC) module. This error indicates that a prepaid account and/or a reference is required for the transaction you are trying to execute. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Missing Prepaid Account: The transaction you are attempting to perform requires a prepaid account to be specified, but it has not been provided.
  Missing Reference: A reference (such as a contract number or customer ID) that links the transaction to a specific account or contract is also required but is missing.
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly, leading to this error.
  
  Solution:
  
  Enter a Prepaid Account: Ensure that you are entering a valid prepaid account in the transaction. This account should be set up in the system and linked to the customer or contract you are working with.
  Provide a Reference: Make sure to include any necessary reference information that is required for the transaction. This could be a customer ID, contract number, or any other identifier that the system expects.
  Check Configuration: Review the configuration settings in the SAP system related to contract accounts and prepaid accounts. Ensure that all necessary parameters are correctly set up.
  Consult Documentation: Refer to the SAP documentation or help files for specific guidance on the transaction you are trying to perform. This may provide additional context on what is required.
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the relevant transaction codes in SAP that pertain to contract accounts and prepaid accounts.
  User Roles and Authorizations: Ensure that your user role has the necessary authorizations to access and modify prepaid accounts and related transactions.
  SAP Notes: Check for any SAP Notes related to error FKK_CC069, as there may be patches or updates that address this issue.
  Training and Documentation: If you are new to SAP Convergent Charging, consider undergoing training or reviewing documentation to better understand how prepaid accounts and references work within the system.
  
  By addressing the missing prepaid account and/or reference, you should be able to resolve the FKK_CC069 error and proceed with your transaction.