How To Fix FKK_CC023 - Consumption item not rated; try rating again

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CC -

• Message number: 023

• Message text: Consumption item not rated; try rating again

What causes this issue?

The SAP Convergent Charging system could not rate the consumption item.
The reason is not known.

System Response

The SAP Convergent Charging system does not return a price for the
consumption item.

How to fix this error?

Try rating the consumption item again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CC023 - Consumption item not rated; try rating again ?

  The SAP error message FKK_CC023 ("Consumption item not rated; try rating again") typically occurs in the context of contract accounts receivable and payable (FI-CA) when the system is unable to determine the correct pricing or rating for a consumption item. This can happen for various reasons, including missing configuration, incorrect master data, or issues with the rating process itself.
  Causes:
  
  
  Missing or Incorrect Master Data: The relevant master data for the consumption item may be missing or incorrectly configured. This includes customer master data, contract accounts, or service master data.
  
  
  Rating Configuration Issues: The rating configuration in the system may not be set up correctly. This includes the absence of necessary rating rules or conditions.
  
  
  Incomplete Consumption Data: The consumption data may not be complete or may have errors that prevent the system from processing it correctly.
  
  
  Technical Issues: There may be technical issues or bugs in the system that prevent the rating process from completing successfully.
  
  
  Solutions:
  
  
  Check Master Data: Verify that all relevant master data is complete and correctly configured. This includes checking customer accounts, service contracts, and any other related data.
  
  
  Review Rating Configuration: Ensure that the rating configuration is set up correctly. This includes checking the rating rules, conditions, and any other relevant settings in the configuration.
  
  
  Reprocess the Consumption Item: Sometimes, simply reprocessing the consumption item can resolve the issue. This can be done by attempting to rate the item again.
  
  
  Check for Errors in Consumption Data: Review the consumption data for any errors or inconsistencies. Correct any issues found and try the rating process again.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be known issues or patches available.
  
  
  Debugging: If the issue persists, consider debugging the rating process to identify where it is failing. This may require assistance from a technical consultant.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FPAYH (for payment processing) and FQEVENT (for event processing) that may be involved in the rating process.
  Documentation: Review SAP documentation related to FI-CA and the rating process for additional insights and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the FKK_CC023 error message in SAP.