How To Fix FKH5002 - Charge schedule could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: FKH5 - Calculation of Charges for Payment by Payment Card

• Message number: 002

• Message text: Charge schedule could not be determined

What causes this issue?

For the calculation of charges when paying with payment card a charge
schedule cannot be ascertained for the following characteristics:
Payment card type: &V1&
Company code: &V2&
Merchant ID: &V3&
Currency: &V4&

System Response

Processing is terminated.

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

INCLUDE FICA_NA_CUST_1 OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKH5002 - Charge schedule could not be determined ?

  The SAP error message FKH5002, "Charge schedule could not be determined," typically occurs in the context of financial transactions, particularly when dealing with billing or invoicing processes. This error indicates that the system is unable to find a valid charge schedule for the transaction being processed.
  Causes:
  
  Missing Charge Schedule: The charge schedule may not be defined for the specific customer or transaction type.
  Incorrect Configuration: There may be issues with the configuration settings in the billing or contract management modules.
  Data Inconsistencies: Inconsistent or incomplete data in the master records (e.g., customer master, contract master) can lead to this error.
  Invalid Parameters: The parameters or criteria used to determine the charge schedule may be incorrect or not applicable.
  Authorization Issues: The user may not have the necessary authorizations to access the charge schedule.
  
  Solutions:
  
  
  Check Charge Schedule Configuration:
  
  Navigate to the relevant configuration settings in SAP (e.g., SPRO) and ensure that the charge schedules are correctly defined for the relevant customer or transaction type.
  Verify that the charge schedule is active and properly linked to the billing type.
  
  
  
  Review Master Data:
  
  Check the customer master data and ensure that all necessary fields related to billing and charge schedules are filled out correctly.
  Ensure that the contract or agreement associated with the transaction has a valid charge schedule.
  
  
  
  Validate Input Parameters:
  
  Review the input parameters used in the transaction to ensure they are correct and applicable.
  If applicable, check for any user exits or enhancements that might be affecting the determination of the charge schedule.
  
  
  
  Check Authorizations:
  
  Ensure that the user executing the transaction has the necessary authorizations to access the charge schedule.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details related to the charge schedule configuration and troubleshooting steps.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the transaction to identify where the determination process is failing.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VF01 (Create Billing Document), VF02 (Change Billing Document), and others related to billing and invoicing.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to identify the cause of the FKH5002 error and implement a solution to resolve it.