How To Fix FITP864 - Format of telephone number is incorrect

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 864

• Message text: Format of telephone number is incorrect

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FITP864 - Format of telephone number is incorrect ?

  The SAP error message FITP864 indicates that the format of a telephone number entered in the system is incorrect. This error typically arises when the telephone number does not conform to the expected format defined in the system settings.
  Cause:
  
  
  Incorrect Format: The telephone number may not match the required format, which could include issues such as:
  
  Missing country code
  Incorrect number of digits
  Use of invalid characters (e.g., letters or special characters)
  Incorrect spacing or punctuation
  
  
  
  Configuration Settings: The format for telephone numbers may be defined in the system configuration, and the entered number does not comply with these settings.
  
  
  User Input Error: The user may have mistyped the number or entered it in an unexpected format.
  
  
  Solution:
  
  
  Check Format Requirements: Verify the required format for telephone numbers in your SAP system. This can usually be found in the documentation or by consulting with your SAP administrator.
  
  
  Correct the Input: Ensure that the telephone number is entered correctly, following the required format. This may include:
  
  Adding the country code (e.g., +1 for the USA)
  Ensuring the correct number of digits
  Removing any invalid characters
  
  
  
  Configuration Review: If you have access, review the configuration settings for telephone number formats in the SAP system. This may involve:
  
  Checking the settings in transaction codes like OY01 (for country-specific settings) or OY02 (for telephone number formats).
  Adjusting the format settings if necessary, but this should be done with caution and typically requires administrative privileges.
  
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on telephone number formats.
  
  
  User Training: If this error occurs frequently, consider providing training or guidelines to users on how to correctly enter telephone numbers in the system.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with transaction codes related to customer/vendor master data, as telephone numbers are often entered in these contexts (e.g., XD01, XD02 for customer data).
  Support: If the issue persists after checking the format and configuration, consider reaching out to your SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the FITP864 error and ensure that telephone numbers are entered correctly in the SAP system.