How To Fix FITP507 - Seat selection is not supported by this airline

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 507

• Message text: Seat selection is not supported by this airline

What causes this issue?

This reservation system does not provide individual seat selection for
the current airline.

System Response

The transaction was terminated.
Seat selection is based on the privileges defined for the user.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP507 - Seat selection is not supported by this airline ?

  The SAP error message FITP507, which states "Seat selection is not supported by this airline," typically occurs in the context of travel and transportation management systems, particularly when dealing with flight bookings in SAP Concur or similar systems. This error indicates that the airline associated with the booking does not allow for seat selection through the system being used.
  Cause:
  
  Airline Policy: Some airlines do not permit seat selection at the time of booking, especially for certain fare classes or types of tickets (e.g., basic economy).
  System Configuration: The SAP system may not be configured to support seat selection for specific airlines or fare types.
  Booking Class Restrictions: The fare class purchased may not include the option for seat selection.
  Technical Issues: There may be a temporary technical issue with the integration between the SAP system and the airline's booking system.
  
  Solution:
  
  Check Airline Policies: Review the airline's policies regarding seat selection. This information can usually be found on the airline's official website or by contacting their customer service.
  Change Fare Class: If the fare class does not allow for seat selection, consider changing to a fare class that does, if possible.
  Manual Seat Selection: If the system does not support seat selection, you may need to select your seat directly through the airline's website or customer service after completing the booking.
  System Configuration Review: If you are an administrator or have access to system settings, check the configuration of the SAP system to ensure it is set up correctly for the airline in question.
  Contact Support: If the issue persists, contact your organization's IT support or SAP support for further assistance. They may need to investigate any potential integration issues.
  
  Related Information:
  
  Airline-Specific Guidelines: Each airline has its own rules regarding seat selection, so it's essential to familiarize yourself with these.
  SAP Concur Documentation: Refer to SAP Concur's official documentation for troubleshooting tips related to travel bookings.
  User Forums and Communities: Engaging with user forums or communities can provide insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to address the FITP507 error and proceed with your booking or seat selection process.