How To Fix FITP469 - BahnTix payment: Cannot determine personal credit card

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 469

• Message text: BahnTix payment: Cannot determine personal credit card

What causes this issue?

BahnTix payment: Unable to determine a personal credit card.

System Response

According to Customizing settings (V_TA23PF), a personal credit card of
the employee is used for paying for the BahnTix. However, the personnel
master data (infotype 105) does not contain information about a personal
credit card.

How to fix this error?

Payment for the BahnTix is not possible.

Procedure for System Administrators

Check the personnel master data.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP469 - BahnTix payment: Cannot determine personal credit card ?

  The SAP error message FITP469, which states "BahnTix payment: Cannot determine personal credit card," typically occurs in the context of the BahnTix (train ticket) payment process within the SAP system. This error indicates that the system is unable to identify or retrieve the personal credit card information needed to complete the payment transaction.
  Causes:
  
  Missing Credit Card Information: The user's profile may not have a personal credit card linked or the credit card details may be incomplete.
  Incorrect Configuration: There may be issues with the configuration settings in the SAP system related to payment methods or credit card processing.
  User Authorization: The user may not have the necessary permissions to access or use the credit card information.
  Data Synchronization Issues: There could be a problem with data synchronization between the SAP system and the payment processing system.
  Expired or Invalid Credit Card: The credit card linked to the user profile may have expired or is no longer valid.
  
  Solutions:
  
  Check User Profile: Ensure that the user’s profile has valid and complete credit card information. This includes checking for expiration dates and card numbers.
  Update Credit Card Information: If the credit card is expired or invalid, update the information with a valid credit card.
  Review Configuration Settings: Check the configuration settings in the SAP system to ensure that payment methods are correctly set up and that the system can access the necessary credit card data.
  User Permissions: Verify that the user has the appropriate permissions to access and use credit card information for payments.
  Contact Support: If the issue persists, it may be necessary to contact SAP support or your internal IT department for further assistance. They can help diagnose any underlying issues with the system or configuration.
  
  Related Information:
  
  SAP Documentation: Refer to SAP's official documentation for more details on payment processing and error handling.
  User Guides: Check any user guides or training materials provided by your organization for specific instructions on managing credit card information in the SAP system.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.