How To Fix FITP454 - Cancellation in direct reservation system failed

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 454

• Message text: Cancellation in direct reservation system failed

What causes this issue?

The cancellation of the booking in the low-cost carrier consolidator
system or at the LCC provider failed.

System Response

Error message received:
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Repeat the cancellation at a later time.
If the problem persists, contact your system administrator.

Procedure for System Administrators

Check the connection to the LCC consolidator system, or notify your
contact person there.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP454 - Cancellation in direct reservation system failed ?

  The SAP error message FITP454, which indicates that "Cancellation in direct reservation system failed," typically occurs in the context of financial transactions, particularly in the area of travel management or direct reservation systems. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes of FITP454 Error
  
  
  Data Inconsistencies: There may be inconsistencies in the data related to the reservation, such as incorrect or missing information in the reservation records.
  
  
  System Configuration Issues: The configuration settings in the SAP system may not be correctly set up for handling cancellations in the direct reservation system.
  
  
  Authorization Issues: The user attempting to perform the cancellation may not have the necessary authorizations to execute the cancellation process.
  
  
  Technical Errors: There could be underlying technical issues, such as connectivity problems with the direct reservation system or issues with the interface between SAP and the external system.
  
  
  Business Logic Violations: The cancellation may violate certain business rules or logic defined in the system, such as cancellation policies or time limits.
  
  
  Solutions to FITP454 Error
  
  
  Check Data Integrity: Verify the data associated with the reservation. Ensure that all required fields are filled out correctly and that there are no discrepancies.
  
  
  Review Configuration Settings: Check the configuration settings in the SAP system related to the direct reservation system. Ensure that all necessary parameters are correctly set up for handling cancellations.
  
  
  User Authorizations: Confirm that the user has the appropriate authorizations to perform cancellation actions. If not, work with your SAP security team to grant the necessary permissions.
  
  
  Technical Troubleshooting: Investigate any technical issues that may be affecting the connection to the direct reservation system. This may involve checking network connectivity, reviewing logs for errors, or consulting with your IT department.
  
  
  Consult Business Rules: Review the business rules and policies related to cancellations. Ensure that the cancellation request complies with these rules.
  
  
  SAP Notes and Support: Check for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including any relevant transaction codes and logs.
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be used in the context of direct reservations and cancellations, such as PR05 (Travel Expenses) or PRTE (Travel Management).
  
  
  Documentation: Review SAP documentation related to travel management and direct reservation systems for additional insights and troubleshooting steps.
  
  
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  
  By systematically addressing the potential causes and following the suggested solutions, you should be able to resolve the FITP454 error effectively.