How To Fix FITP398 - No price information possible: airline program for corporate customer

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 398

• Message text: No price information possible: airline program for corporate customer

What causes this issue?

No price information is available because an airline program for
corporate customers has been requested or booked. In such cases it is
not possible for the reservation system to determine prices.

System Response

The action is terminated.

How to fix this error?

Your travel agency will be able to provide information on the airfare.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP398 - No price information possible: airline program for corporate customer ?

  The SAP error message FITP398, which states "No price information possible: airline program for corporate customer," typically occurs in the context of the SAP Travel Management module, particularly when dealing with airline bookings for corporate customers. This error indicates that the system is unable to retrieve pricing information for a specific airline program associated with a corporate customer.
  Causes:
  
  Missing or Incorrect Configuration: The airline program may not be properly configured in the system. This could include missing pricing agreements or incorrect settings for the corporate customer.
  Data Inconsistency: There may be inconsistencies in the data related to the corporate customer or the airline program, such as missing customer-specific pricing or contract details.
  Inactive Airline Program: The airline program may be inactive or not available for the specific corporate customer.
  Authorization Issues: The user may not have the necessary permissions to access the pricing information for the airline program.
  System Updates or Changes: Recent updates or changes in the system may have affected the availability of pricing information.
  
  Solutions:
  
  Check Configuration: Verify that the airline program is correctly configured in the SAP system. Ensure that all necessary pricing agreements and conditions are set up for the corporate customer.
  Review Data: Check for any inconsistencies in the data related to the corporate customer and the airline program. Ensure that all required fields are filled out correctly.
  Activate Airline Program: If the airline program is inactive, work with your SAP administrator to activate it for the corporate customer.
  User Authorization: Ensure that the user encountering the error has the appropriate authorizations to access the airline program pricing information.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on resolving this error.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP Travel Management that may help in reviewing and configuring airline programs and pricing.
  User Forums: Engage with SAP user forums or communities where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the FITP398 error and implement a solution to resolve it.