How To Fix FITP397 - There are no rental car offices at airport in dropoff &

FITP397 - Overview

• Message type: E = Error

• Message class: FITP -

• Message number: 397

• Message text: There are no rental car offices at airport in dropoff &

What causes this issue?

If you check rental car availability without specifying pickup and
dropoff addresses, the rental car branch offices at the airport terminal
of the requested location are checked as standard. In &V1&, however, no
rental car branch offices could be found at the terminal. It is also
possible that no airport is assigned to location &V1&.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In the following screen, select a branch office that is assigned to
location &V1&.

Error message extract from SAP system. Copyright SAP SE.

FITP397 - Details

• The SAP error message FITP397, which states "There are no rental car offices at airport in dropoff &," typically occurs in the context of travel management or transportation planning within the SAP system. This error indicates that the system cannot find any rental car offices associated with the specified airport for the drop-off location.
  
  Cause:
  
  Missing Data: The rental car office data for the specified airport may not be set up in the system.
  Incorrect Configuration: The configuration for the airport or rental car office may be incorrect or incomplete.
  Data Entry Error: There may be a typo or incorrect entry in the drop-off location field.
  Inactive Rental Car Office: The rental car office may be inactive or not available for the specified date.
  
  
  Solution:
  
  
  Check Configuration:
  
  Verify that the rental car offices are correctly configured in the SAP system for the specified airport.
  Ensure that the rental car office is active and available for the required dates.
  
  
  
  Data Entry