How To Fix FITP397 - There are no rental car offices at airport in dropoff &

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 397

• Message text: There are no rental car offices at airport in dropoff &

What causes this issue?

If you check rental car availability without specifying pickup and
dropoff addresses, the rental car branch offices at the airport terminal
of the requested location are checked as standard. In &V1&, however, no
rental car branch offices could be found at the terminal. It is also
possible that no airport is assigned to location &V1&.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In the following screen, select a branch office that is assigned to
location &V1&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP397 - There are no rental car offices at airport in dropoff & ?

  The SAP error message FITP397, which states "There are no rental car offices at airport in dropoff &," typically occurs in the context of travel management or transportation planning within the SAP system. This error indicates that the system cannot find any rental car offices associated with the specified airport for the drop-off location.
  Cause:
  
  Missing Data: The rental car office data for the specified airport may not be set up in the system.
  Incorrect Configuration: The configuration for the airport or rental car office may be incorrect or incomplete.
  Data Entry Error: There may be a typo or incorrect entry in the drop-off location field.
  Inactive Rental Car Office: The rental car office may be inactive or not available for the specified date.
  
  Solution:
  
  
  Check Configuration:
  
  Verify that the rental car offices are correctly configured in the SAP system for the specified airport.
  Ensure that the rental car office is active and available for the required dates.
  
  
  
  Data Entry Verification:
  
  Double-check the drop-off location entered in the system for any typos or incorrect information.
  Ensure that the airport code is correct and matches the expected format.
  
  
  
  Update Rental Car Office Data:
  
  If the rental car office is missing, you may need to add it to the system. This typically involves working with your SAP administrator or the team responsible for maintaining travel data.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or user manuals that pertain to travel management and rental car configurations.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP help resources for further assistance.
  
  
  
  Related Information:
  
  SAP Travel Management: Understanding how rental car offices are integrated into the travel management module can provide insights into how to resolve this error.
  Master Data Maintenance: Familiarize yourself with the processes for maintaining master data related to travel services, including rental car offices.
  User Roles and Permissions: Ensure that you have the necessary permissions to view and edit rental car office data in the SAP system.
  
  By following these steps, you should be able to identify and resolve the issue causing the FITP397 error message in SAP.