How To Fix FITP178 - External error during ticketing

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 178

• Message text: External error during ticketing

What causes this issue?

The reservation system can not perform valid ticketing. The reason for
this can be a short-term function error or a general problem.

System Response

The process was terminated.

How to fix this error?

Repeat the process later or contact your travel agency or your company
travel center to carry out ticketing.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP178 - External error during ticketing ?

  The SAP error message FITP178, which states "External error during ticketing," typically occurs in the context of SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI). This error indicates that there was an issue with the external system or service that the SAP system was trying to communicate with during the ticketing process.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external system.
  Configuration Errors: Incorrect configuration settings in the SAP system or the external system can lead to communication failures.
  Service Unavailability: The external service or API that SAP is trying to access may be down or unavailable.
  Data Format Issues: The data being sent to the external system may not be in the expected format, leading to rejection or errors.
  Authorization Issues: The user or system may not have the necessary permissions to access the external service.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the external system. This can be done by pinging the external service or checking network logs.
  Review Configuration Settings: Verify that all configuration settings related to the external system are correct. This includes endpoints, authentication credentials, and any required parameters.
  Monitor External Service Status: Check if the external service is operational. If it is down, you may need to wait until it is back online or contact the service provider.
  Validate Data Formats: Ensure that the data being sent to the external system adheres to the expected format and structure. This may involve checking data mappings and transformations.
  Check Authorizations: Ensure that the user or system has the necessary permissions to access the external service. This may involve reviewing user roles and authorizations in both SAP and the external system.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Review application logs and traces in SAP to gather more information about the error. This can help identify the specific cause of the issue.
  Documentation: Refer to the official SAP documentation for SAP Convergent Charging or SAP Convergent Invoicing for detailed information on configuration and troubleshooting.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurred.
  
  By following these steps, you should be able to diagnose and resolve the FITP178 error effectively.