How To Fix FITP178 - External error during ticketing

FITP178 - Overview

• Message type: E = Error

• Message class: FITP -

• Message number: 178

• Message text: External error during ticketing

What causes this issue?

The reservation system can not perform valid ticketing. The reason for
this can be a short-term function error or a general problem.

System Response

The process was terminated.

How to fix this error?

Repeat the process later or contact your travel agency or your company
travel center to carry out ticketing.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP178 - External error during ticketing ?

  The SAP error message FITP178, which states "External error during ticketing," typically occurs in the context of SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI). This error indicates that there was an issue with the external system or service that the SAP system was trying to communicate with during the ticketing process.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external system.
  Configuration Errors: Incorrect configuration settings in the SAP system or the external system can lead to communication failures.
  Service Unavailability: The external service or API that SAP is trying to access may be down or unavailable.
  Data Format Issues: The data being sent to the external system may not be in the expected format, leading to rejection or errors.
  Authorization Issues: The user or system may not have the necessary permissions to access the external service.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach