How To Fix FITP169 - Error during creation of ticket information

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 169

• Message text: Error during creation of ticket information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP169 - Error during creation of ticket information ?

  The SAP error message FITP169, which indicates "Error during creation of ticket information," typically arises in the context of SAP's Customer Relationship Management (CRM) or Service Management modules. This error can occur due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  Data Inconsistencies: There may be missing or inconsistent data in the ticket creation process, such as customer information, product details, or service-related data.
  Authorization Issues: The user may not have the necessary permissions to create a ticket or access certain data required for ticket creation.
  Configuration Issues: Incorrect configuration settings in the CRM or Service Management module can lead to errors during ticket creation.
  System Errors: Temporary system issues or bugs in the SAP system can also cause this error.
  Integration Issues: If the ticket creation process involves integration with other systems (e.g., third-party applications), issues in the integration can lead to errors.
  
  Solutions:
  
  Check Data Input: Ensure that all required fields are filled out correctly and that the data is consistent. Validate customer and product information.
  Review Authorizations: Verify that the user has the necessary authorizations to create tickets. This can be done by checking user roles and permissions in the SAP system.
  Configuration Review: Check the configuration settings in the CRM or Service Management module. Ensure that all necessary settings are correctly configured.
  System Logs: Review system logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause of the issue.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to the FITP169 error.
  Testing in a Sandbox: If possible, replicate the issue in a test or sandbox environment to identify the specific conditions that lead to the error.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_TICKET, or others related to ticket management.
  Documentation: Review SAP documentation related to ticket creation processes and error handling in CRM or Service Management.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By systematically addressing the potential causes and following the suggested solutions, you should be able to resolve the FITP169 error during ticket creation in SAP.