How To Fix FITP014 - Connection could not be established with reservation system

SAP Error Message - Details

• Message type: E = Error

• Message class: FITP -

• Message number: 014

• Message text: Connection could not be established with reservation system

What causes this issue?

The connection to the reservation system could not be set up.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Inform your system administration.

Procedure for System Administrators

Internal error code &V1& &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FITP014 - Connection could not be established with reservation system ?

  The SAP error message FITP014, which states "Connection could not be established with reservation system," typically occurs in the context of SAP Travel Management or SAP Concur when there is an issue with the integration between SAP and the external reservation system (like a Global Distribution System or GDS).
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the reservation system.
  Configuration Errors: Incorrect configuration settings in the SAP system or the reservation system can prevent a successful connection.
  Authentication Problems: Issues with credentials (username/password) or security tokens required to access the reservation system.
  Service Availability: The external reservation system may be down or experiencing issues.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection to the reservation system.
  Version Compatibility: Incompatibility between the versions of SAP and the reservation system.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection between the SAP system and the reservation system is stable and functioning.
  Review Configuration Settings: Verify the configuration settings in SAP for the connection to the reservation system. This includes checking the URL, ports, and any other relevant parameters.
  Validate Credentials: Ensure that the credentials used for the connection are correct and have not expired. If using API keys or tokens, verify their validity.
  Check Service Status: Confirm that the external reservation system is operational. You may need to contact the service provider for status updates.
  Firewall and Security Settings: Review firewall settings to ensure that they allow traffic between the SAP system and the reservation system.
  Consult Documentation: Refer to the SAP documentation or the documentation of the reservation system for any specific requirements or troubleshooting steps.
  Logs and Traces: Check the SAP application logs and traces for more detailed error messages that can provide insights into the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the FITP014 error.
  SAP Community: Engage with the SAP Community forums for discussions and solutions shared by other users who may have encountered the same issue.
  Support: If the issue persists, consider reaching out to SAP Support or the support team of the reservation system for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the FITP014 error effectively.