How To Fix FINS_ACDOC_CUST391 - FI currency conversion service detected undefined situation

SAP Error Message - Details

• Message type: E = Error

• Message class: FINS_ACDOC_CUST - Unified Journal Entry - Customizing

• Message number: 391

• Message text: FI currency conversion service detected undefined situation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FINS_ACDOC_CUST391 - FI currency conversion service detected undefined situation ?

  The SAP error message FINS_ACDOC_CUST391 indicates that there is an issue with the currency conversion service in the Financial Accounting (FI) module. This error typically arises when the system encounters an undefined situation during the currency conversion process, which can occur for various reasons.
  Causes:
  
  Missing Configuration: The currency conversion settings may not be properly configured in the system. This includes missing or incorrect settings in the currency translation or exchange rate types.
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing exchange rates for the required currency pair.
  Invalid Currency Pair: The currency pair being used for conversion may not be defined in the system.
  Custom Code Issues: If there are custom enhancements or modifications in the currency conversion logic, they may lead to unexpected behavior.
  System Bugs: There could be bugs in the SAP version you are using that affect the currency conversion functionality.
  
  Solutions:
  
  
  Check Configuration:
  
  Go to the transaction code OB08 to check the exchange rates and ensure that the required rates for the currency pair are maintained.
  Verify the settings in the currency conversion configuration (transaction code OB22 for currency types).
  
  
  
  Review Data:
  
  Check the documents or transactions that are causing the error for any missing or incorrect currency information.
  Ensure that all necessary data is available and correctly formatted.
  
  
  
  Validate Currency Pair:
  
  Ensure that the currency pair being used is valid and defined in the system. You can check this in the currency settings.
  
  
  
  Debugging:
  
  If you have access to the development environment, you can debug the currency conversion logic to identify where the undefined situation is occurring.
  Look for any custom code that might be interfering with the standard currency conversion process.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation for currency conversion in FI to ensure that all necessary steps and configurations are followed.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  OB08: Maintain exchange rates.
  OB22: Define currency types.
  
  
  SAP Notes: Always check for the latest SAP Notes related to currency conversion issues.
  Documentation: Refer to the SAP Help Portal for detailed documentation on currency conversion in FI.
  
  By following these steps, you should be able to identify and resolve the issue causing the FINS_ACDOC_CUST391 error message.