How To Fix FINS_ACDOC_CUST390 - CO currency conversion service detected undefined situation

SAP Error Message - Details

• Message type: E = Error

• Message class: FINS_ACDOC_CUST - Unified Journal Entry - Customizing

• Message number: 390

• Message text: CO currency conversion service detected undefined situation

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FINS_ACDOC_CUST390 - CO currency conversion service detected undefined situation ?

  The SAP error message FINS_ACDOC_CUST390 indicates that there is an issue with currency conversion in the context of financial accounting documents. This error typically arises when the system encounters an undefined situation during the currency conversion process, which can be due to various reasons.
  Causes:
  
  Missing Currency Settings: The currency settings for the company code or the relevant financial document may not be properly configured.
  Exchange Rate Issues: There may be missing or incorrect exchange rates in the system for the currencies involved in the transaction.
  Inconsistent Data: The data being processed may have inconsistencies, such as missing fields or incorrect currency codes.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they may not handle certain scenarios correctly, leading to this error.
  Configuration Issues: Incorrect configuration in the Financial Accounting (FI) module or the New General Ledger (G/L) settings can also lead to this error.
  
  Solutions:
  
  
  Check Currency Configuration:
  
  Ensure that the currency settings for the company code are correctly defined in the system.
  Verify that the currencies used in the transaction are supported and properly configured.
  
  
  
  Review Exchange Rates:
  
  Go to the transaction code OB08 to check if the exchange rates for the relevant currencies are maintained correctly.
  Ensure that the exchange rates are valid for the date of the transaction.
  
  
  
  Data Consistency Check:
  
  Review the financial document for any inconsistencies or missing information.
  Ensure that all required fields are filled out correctly.
  
  
  
  Debugging Custom Code:
  
  If there are custom developments, consider debugging the code to identify where the undefined situation is occurring.
  Check for any enhancements or user exits that may be affecting the currency conversion process.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide guidance on similar issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the transaction context and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like OB08 (Maintain Exchange Rates), FB03 (Display Document), and FBL1N (Vendor Line Item Display) to help diagnose the issue.
  SAP Documentation: Review SAP documentation related to currency conversion and financial accounting to understand the expected behavior and configuration settings.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.