How To Fix FIN_FSSC_DOCSEARCH004 - Invalid customer number identification

SAP Error Message - Details

• Message type: E = Error

• Message class: FIN_FSSC_DOCSEARCH -

• Message number: 004

• Message text: Invalid customer number identification

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FIN_FSSC_DOCSEARCH004 - Invalid customer number identification ?

  The SAP error message FIN_FSSC_DOCSEARCH004: Invalid customer number identification typically occurs in the context of financial document searches or when trying to access customer-related data in the SAP system. This error indicates that the system cannot find a valid customer number based on the input provided.
  Causes:
  
  Incorrect Customer Number: The customer number entered may be incorrect or does not exist in the system.
  Data Entry Errors: There may be typographical errors in the customer number, such as extra spaces, incorrect characters, or wrong formatting.
  Customer Deactivation: The customer number may have been deactivated or deleted from the system.
  Authorization Issues: The user may not have the necessary permissions to access the customer data.
  Configuration Issues: There may be issues with the configuration of the customer master data or the document search functionality.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number for accuracy. Ensure that it is entered correctly without any extra spaces or incorrect characters.
  Check Customer Status: Use transaction codes like XD03 (Display Customer) or FD03 (Display Customer Financials) to verify if the customer exists and is active.
  Review Authorizations: Ensure that the user has the necessary authorizations to access customer data. This can be checked with the help of a system administrator.
  Consult with IT Support: If the issue persists, consult with your SAP support team or IT department to investigate any potential configuration issues or system errors.
  Use Alternative Search Methods: If the direct search by customer number fails, try searching using other criteria (like name or address) to locate the customer.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, FD03, or FBL5N for customer-related inquiries.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation or user manuals for guidance on customer master data management and document search functionalities.
  
  If the problem continues after trying these solutions, it may be necessary to escalate the issue to SAP support for further investigation.