How To Fix FIN_CFIN_CSPC_CPAY020 - Tokens are already active for the selected customers

SAP Error Message - Details

• Message type: E = Error

• Message class: FIN_CFIN_CSPC_CPAY - CSPC: Central Payment Message Class

• Message number: 020

• Message text: Tokens are already active for the selected customers

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FIN_CFIN_CSPC_CPAY020 - Tokens are already active for the selected customers ?

  The SAP error message FIN_CFIN_CSPC_CPAY020 indicates that there are already active tokens for the selected customers in the context of the Central Finance (CFIN) module. This typically occurs when you are trying to create or manage payment tokens for customers who already have existing active tokens in the system.
  Cause:
  
  Duplicate Token Creation: The error arises when there is an attempt to create a new payment token for a customer that already has an active token.
  Data Synchronization Issues: If there are issues with data synchronization between the source and target systems, it may lead to inconsistencies in token status.
  Configuration Issues: Incorrect configuration in the Central Finance setup may lead to this error.
  
  Solution:
  
  
  Check Existing Tokens: 
  
  Navigate to the relevant transaction or report in SAP to check the existing payment tokens for the affected customers. You can use transaction codes like F110 (Automatic Payment Transactions) or relevant reports to view the tokens.
  
  
  
  Deactivate or Remove Existing Tokens:
  
  If you determine that the existing tokens are no longer needed, you can deactivate or remove them. Ensure that this action is compliant with your business processes and does not affect ongoing transactions.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the Central Finance setup to ensure that they are correctly defined. This includes reviewing the settings for payment processing and token management.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to Central Finance and payment token management for any specific guidelines or updates that may address this issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot resolve it through the above steps, consider reaching out to SAP support for further assistance. They may provide insights based on the specific version of your SAP system and any known issues.
  
  
  
  Related Information:
  
  Central Finance (CFIN): This is a solution that allows organizations to consolidate financial data from multiple systems into a central system for reporting and processing.
  Payment Tokens: These are used in payment processing to securely manage customer payment information.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to payment processing and token management.
  
  By following these steps, you should be able to address the error message and ensure that your payment processing for customers is functioning correctly.