How To Fix FIKZ_DDX022 - We could not find a certificate for user &, click for more info.

SAP Error Message - Details

• Message type: E = Error

• Message class: FIKZ_DDX - Message class for digital documents exchange

• Message number: 022

• Message text: We could not find a certificate for user &, click for more info.

What causes this issue?

The system could not find a trust certificate for this user.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please check your web service configuration in
<DS:TRAN.FIKZ_DI_V_CUST>Configure Web Services</>.
For an overview of the settings for direct communication with EIIS of
Kazakhstan, please see note 2314257.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FIKZ_DDX022 - We could not find a certificate for user &, click for more info. ?

  The SAP error message FIKZ_DDX022 indicates that the system could not find a digital certificate for the specified user. This error typically occurs in scenarios involving electronic document processing, such as e-invoicing or secure communications, where a digital certificate is required for authentication or encryption.
  Cause:
  
  Missing Certificate: The user does not have a valid digital certificate installed in the SAP system.
  Incorrect User Configuration: The user profile may not be correctly configured to use the required certificate.
  Expired Certificate: The certificate associated with the user may have expired.
  Certificate Not Imported: The certificate may not have been imported into the SAP system or the relevant trust store.
  User ID Mismatch: The user ID being referenced may not match the one associated with the certificate.
  
  Solution:
  
  
  Check Certificate Installation:
  
  Ensure that the user has a valid digital certificate installed in the SAP system.
  You can check this in the transaction STRUST (Trust Manager) to see if the certificate is present.
  
  
  
  Import Certificate:
  
  If the certificate is missing, you may need to import it into the system. This can be done using the STRUST transaction.
  Make sure to import the certificate into the correct trust store (e.g., SSL, PSE).
  
  
  
  Verify User Configuration:
  
  Check the user’s profile in transaction SU01 to ensure that the user is correctly configured to use the digital certificate.
  Ensure that the user has the necessary authorizations to access the certificate.
  
  
  
  Check Certificate Validity:
  
  Verify that the certificate is not expired. If it is, you will need to renew it and re-import it into the system.
  
  
  
  User ID Verification:
  
  Ensure that the user ID being used matches the one associated with the certificate. If there is a mismatch, update the configuration accordingly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to digital certificates and electronic document processing for additional guidance.
  
  
  
  Related Information:
  
  Transaction STRUST: Used for managing digital certificates and trust relationships in SAP.
  Transaction SU01: Used for user administration and profile management.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions for this specific error message.
  Security Settings: Review the security settings in your SAP system to ensure that they are configured correctly for digital certificate usage.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.