How To Fix FIKZ_DDX021 - We could not find a logical port for user &, click for more info.

SAP Error Message - Details

• Message type: E = Error

• Message class: FIKZ_DDX - Message class for digital documents exchange

• Message number: 021

• Message text: We could not find a logical port for user &, click for more info.

What causes this issue?

The system could not find a logical port for the user.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please check your web service configuration in
<DS:TRAN.FIKZ_DI_V_CUST>Configure Web Services</>.
For an overview of the settings for direct communication with EIIS of
Kazakhstan, please see note 2314257.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FIKZ_DDX021 - We could not find a logical port for user &, click for more info. ?

  The SAP error message FIKZ_DDX021 indicates that the system could not find a logical port for the specified user. This error typically occurs in the context of using SAP's Document Compliance or Electronic Invoicing functionalities, where a logical port is required for communication with external systems.
  Cause:
  
  Missing Logical Port Configuration: The logical port for the user is not configured in the SAP system. This can happen if the user has not been assigned a logical port or if the port has not been created.
  User Authorization Issues: The user may not have the necessary authorizations to access the logical port.
  Incorrect User Settings: The user profile may not be correctly set up to use the logical port.
  System Configuration Issues: There may be issues with the overall configuration of the system that prevent the logical port from being recognized.
  
  Solution:
  
  
  Check Logical Port Configuration:
  
  Go to transaction SOAMANAGER in the SAP GUI.
  Navigate to the Service Management section and check if the logical port is defined for the user.
  If it is not defined, create a new logical port or assign an existing one to the user.
  
  
  
  Assign Logical Port to User:
  
  Ensure that the logical port is assigned to the correct user. This can be done in the same SOAMANAGER transaction.
  Make sure that the logical port is active and properly configured.
  
  
  
  User Authorizations:
  
  Check the user’s authorizations to ensure they have the necessary permissions to access the logical port.
  You may need to consult with your SAP security team to verify and adjust the user roles and authorizations.
  
  
  
  Review User Profile:
  
  Verify the user profile settings to ensure that they are correctly configured to use the logical port.
  Check for any inconsistencies or missing information in the user profile.
  
  
  
  System Configuration:
  
  If the above steps do not resolve the issue, review the overall system configuration related to the communication and logical ports.
  Consult with your SAP Basis team to ensure that the system is correctly set up for the required functionalities.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for more details on configuring logical ports and user settings.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the error message FIKZ_DDX021 and ensure that the logical port is correctly configured for the user.