How To Fix FICA_CD101 - Cash desk closing active - withdraw credit card payments

SAP Error Message - Details

• Message type: E = Error

• Message class: FICA_CD - FI-CA: Cash Desk/Cash Journal

• Message number: 101

• Message text: Cash desk closing active - withdraw credit card payments

What causes this issue?

If you execute a cash desk closing for the cash journal, then you must
withdraw the balance of credit card payments using a withdrawal posting.

System Response

It is <ZH>not</> possible for your to deactivate the <LS>Activate
Withdrawal of Credit Card Payments</> function.

How to fix this error?

Do <ZH>not</> deselect the <LS>Activate Withdrawal of Credit Card
Payments</> indicator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FICA_CD101 - Cash desk closing active - withdraw credit card payments ?

  The SAP error message FICA_CD101 indicates that cash desk closing is active, and it is preventing the withdrawal of credit card payments. This error typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Financials (FI-CA) modules, where cash desk operations are managed.
  Cause:
  The error arises when an attempt is made to process or withdraw credit card payments while the cash desk is still open or has not been properly closed. This can happen due to:
  
  Open Cash Desk: The cash desk is still active, meaning that transactions are still being processed.
  Pending Transactions: There may be pending transactions that need to be finalized before the cash desk can be closed.
  Configuration Issues: There may be configuration settings that are not aligned with the expected workflow for cash desk operations.
  
  Solution:
  To resolve the FICA_CD101 error, you can follow these steps:
  
  
  Check Cash Desk Status:
  
  Verify if the cash desk is currently open. You can do this by navigating to the cash desk management area in SAP and checking the status.
  
  
  
  Close the Cash Desk:
  
  If the cash desk is open, you will need to close it properly. This usually involves finalizing all transactions and ensuring that all cash desk activities are completed.
  
  
  
  Review Pending Transactions:
  
  Look for any pending transactions that may be preventing the cash desk from closing. Ensure that all transactions are processed and accounted for.
  
  
  
  Configuration Review:
  
  Check the configuration settings related to cash desk operations in your SAP system. Ensure that they are set up correctly to allow for the withdrawal of credit card payments.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions related to cash desk operations and error handling.
  
  
  
  Contact Support:
  
  If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FICA for financial contract management and FBL1N for vendor line item display, which may help in troubleshooting.
  SAP Notes: Check for any SAP Notes related to the FICA_CD101 error for additional insights or patches that may address the issue.
  User Roles and Permissions: Ensure that the user attempting to close the cash desk has the necessary permissions to perform this action.
  
  By following these steps, you should be able to resolve the FICA_CD101 error and successfully manage cash desk operations in your SAP system.