How To Fix FICA_CD021 - Cash desk &1 in branch &2 is already closed

SAP Error Message - Details

• Message type: E = Error

• Message class: FICA_CD - FI-CA: Cash Desk/Cash Journal

• Message number: 021

• Message text: Cash desk &1 in branch &2 is already closed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FICA_CD021 - Cash desk &1 in branch &2 is already closed ?

  The SAP error message FICA_CD021 indicates that a cash desk in a specific branch is already closed, and therefore, you cannot perform any further transactions or operations that require the cash desk to be open. This error typically occurs in the context of financial transactions within the SAP Convergent Charging (SAP FICA) module, which is used for managing billing and revenue processes.
  Cause:
  
  Cash Desk Closure: The primary cause of this error is that the cash desk you are trying to access has already been closed for the day or for the specified period.
  Incorrect Branch or Cash Desk: You may be trying to access a cash desk that does not correspond to the branch or cash desk number you are using.
  System Configuration: There may be configuration settings in the SAP system that dictate when cash desks can be opened or closed.
  
  Solution:
  
  Check Cash Desk Status: Verify the status of the cash desk in question. You can do this by navigating to the relevant transaction in SAP to see if the cash desk is indeed closed.
  Open the Cash Desk: If you need to perform transactions, you may need to open the cash desk again. This typically requires appropriate permissions and may involve a specific transaction code (e.g., using transaction codes like FICA_CASH or similar).
  Correct Branch/Cash Desk: Ensure that you are using the correct branch and cash desk number. Double-check the details you are entering to ensure they match the intended cash desk.
  Consult with Administrator: If you do not have the necessary permissions to open the cash desk or if you are unsure about the process, consult with your SAP system administrator or finance team for assistance.
  Review Configuration: If this issue occurs frequently, it may be worth reviewing the configuration settings related to cash desk operations to ensure they align with your business processes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP FICA for cash desk management, such as FICA_CASH or others that may be specific to your organization.
  User Permissions: Ensure that you have the necessary permissions to open or manage cash desks in the SAP system.
  Documentation: Refer to SAP documentation or user manuals specific to your version of SAP FICA for detailed procedures on managing cash desks.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further troubleshooting.
  
  By following these steps, you should be able to resolve the FICA_CD021 error and continue with your financial transactions.