How To Fix FICA_CD018 - Cash desk &1 in branch &2 locked by user &3

SAP Error Message - Details

• Message type: E = Error

• Message class: FICA_CD - FI-CA: Cash Desk/Cash Journal

• Message number: 018

• Message text: Cash desk &1 in branch &2 locked by user &3

trados = fi

What causes this issue?

Cash desk &V1& in branch &V2& is still locked by user &V3&. This cash
desk cannot be closed and therefore, the entire closing process is
terminated.

System Response

Cash desk closing is terminated.

How to fix this error?

Check whether user &V3& is still working on cash desk &V1& of
branch &V2& or has not unlocked the cash desk by accident.
Once you have checked all locks and there are no further locks on cash
desks, you can run cash desk closing again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FICA_CD018 - Cash desk &1 in branch &2 locked by user &3 ?

  The SAP error message FICA_CD018 indicates that a cash desk in a specific branch is locked by a user. This typically occurs in the context of the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules, where cash desks are used for processing payments and managing cash transactions.
  Cause:
  The error message is triggered when:
  
  A cash desk is already in use or locked by another user, preventing concurrent access.
  A user may have left a session open or not properly logged out, leaving the cash desk in a locked state.
  There may be a system or application error that has caused the cash desk to remain locked.
  
  Solution:
  To resolve the issue, you can take the following steps:
  
  
  Identify the Locking User: Check which user is currently locking the cash desk. The error message provides the user ID (user &3) that has locked the cash desk.
  
  
  Contact the User: If possible, contact the user who has locked the cash desk and ask them to log out or release the lock.
  
  
  Unlock the Cash Desk:
  
  If the user is unavailable or cannot release the lock, a system administrator can unlock the cash desk using transaction code SM12 (Lock Entries).
  In the SM12 transaction, enter the user ID and execute the search. You can then delete the lock entry associated with the cash desk.
  
  
  
  Check for System Issues: If the locking issue persists, investigate if there are any underlying system issues or bugs that may be causing the cash desk to remain locked.
  
  
  Review User Sessions: Ensure that users are properly logging out of their sessions to prevent future locking issues.
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SM12: To view and delete lock entries.
  SM21: To check system logs for any related errors or warnings.
  SU01: To manage user accounts and check user roles/permissions.
  
  
  
  Documentation: Refer to SAP Help documentation for more details on cash desk management and user session handling.
  
  
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for further assistance.
  
  
  By following these steps, you should be able to resolve the FICA_CD018 error and regain access to the locked cash desk.