How To Fix FDM_GENERAL005 - Dispute case is currently being processed by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_GENERAL - FSCM-DM Integration: Interface Layer

• Message number: 005

• Message text: Dispute case is currently being processed by user &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_GENERAL005 - Dispute case is currently being processed by user &1 ?

  The SAP error message FDM_GENERAL005 indicates that a dispute case is currently being processed by another user. This typically occurs in the context of the SAP Dispute Management module, where multiple users may be trying to access or modify the same dispute case simultaneously.
  Cause:
  
  Concurrent Access: Another user has opened the dispute case for editing or processing, which locks the case for other users to prevent conflicting changes.
  Session Timeout: If a user has left a session open for an extended period, the system may still consider that session active, leading to this error for other users.
  System Configuration: Certain configurations in the SAP system may lead to stricter locking mechanisms for dispute cases.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish processing the dispute case and then try again.
  Check Active Sessions: If you have access, check if the other user is still actively working on the case. If they are not, you may need to contact them to release the lock.
  Log Off and Log Back In: Sometimes, logging off and back into the system can help clear any session-related issues.
  Contact System Administrator: If the issue persists, it may be necessary to contact your SAP system administrator. They can check for any locks in the system and may be able to release them if appropriate.
  Review Configuration: If this issue occurs frequently, it may be worth reviewing the system configuration regarding locking mechanisms for dispute cases.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP Dispute Management, such as FDM_DISPUTE for managing disputes.
  User Roles: Ensure that users have the appropriate roles and permissions to access and modify dispute cases.
  Documentation: Refer to SAP documentation or help resources for more detailed information on dispute management and error handling.
  
  By following these steps, you should be able to resolve the error and continue working with the dispute case.